Specialist Customer Care (Level 1)

  • Marietta, Georgia, 30067

PURPOSE

This position is responsible for the creative workflow process by projecting a professional company image through telephone interaction.   Navigate and utilize the company's web site timely with proficiency and accuracy.  Answer incoming calls from customers to take orders, respond to customer inquiries and invoice questions, handle complaints, troubleshoot problems and provide information.

MINIMUM ELIGIBILITY REQUIREMENTS

  • Computer skills including Internet navigation.
  • Relevant product knowledge.
  • Call center experience is a plus.
  • Knowledge of supply chain logistics.
  • Knowledge of customer service principles and practices.
  • Ability to close a sale
  • Excellent oral and written communication skills.
  • Basic reading, writing and arithmetic skills.
  • Computer literate with the ability to learn customer service software applications.
  • Knowledge of office and clerical processes.
  • Must pass pre-employment background check

ESSENTIAL FUNCTIONS

E-Commerce

The functions listed describe the business purpose of this job.  Specific duties or tasks may vary and be

documented separately.  The employee might not be required to perform all functions listed. Additional

duties may be assigned, and functions may be modified, according to business necessity.

  • Provide excellent customer service at all times.
  • Navigate the company's web site in order to provide customers with an exceptional shopping experience.
  • Handle customer orders from order inception to follow-up and completion.
  • Communicate with store personnel regarding customer orders and logistics.
  • Handle customer complaints courteously and professionally.

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

  • Maintaining composure in dealing with customers, authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
  • Required ability to handle multiple tasks concurrently.
  • Telephone usage for prolonged periods.
  • Computer usage including data entry for prolonged periods.
  • Attention to detail.
  • Handling and being exposed to sensitive and confidential information.
  • Regular talking and hearing.
  • Frequent sitting.
  • Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
  • Lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
  • Close vision, distance vision, and ability to adjust focus.
  • Stress tolerance.
  • This position is hourly non-exempt, knowing it may include hours which exceed eight hours in a day or forty hours in a week

PHYSICAL/SENSORY    REQUIREMENTS

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force

frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the

time, but may involve walking or standing for brief periods of time.

NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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