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Social Reputation Specialist in SmyrnaGeorgia.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

 TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company?

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Social Reputation Specialist

Smyrna | Georgia | United States | 30080

It’s great being part of a culture where entrepreneurship and team spirit are not just buzzwords.

We are committed to our associates and customers.  This makes our business successful.

If you love working with a great group of people and desire the opportunity to grow, this is the place for you.

Job Description:

Purpose

The Social Reputation Specialist is responsible for monitoring, communicating, and maintaining Floor & Decor’s customer engagement through social media. The specialist will help inspire, manage, and maintain positive business reputations while properly addressing any negative publicity.

Minimum Eligibility Requirements

  • Experience managing or shaping a company’s brand reputation through social media
  • Excellent written and communication skills  (i.e. grammar, formatting)
  • Proficient in social networking tools like Hootsuite or Sprout Social
  • Advanced level proficiency in MS Office applications
  • Demonstrated ability to work independently as well as cross functionally with a team to execute tasks, projects, and achieve desired results
  • Must be organized, detail-oriented and possess strong problem solving skills
  • On-site and off-site Search Engine Optimization (SEO) knowledge
  • Ability to multi-task and work in a fast-paced environment
  • Proficient in Google Analytics a plus
  • Bachelor’s degree in Marketing, English, Journalism or related field
  • Understanding of the company’s culture and operations is a plus
  • Must pass pre-employment background check.

Essential Functions

  • Manage day-to-day activity on social media sites related to customer feedback
  • Monitor and respond to social reviews and engagement as a Floor & Decor advocate
  • Maintain listings on search engine and ratings/review sites
  • Facilitate and monitor online product, company and store reviews and endorsements
  • Monitor tools, applications, channels, design, and strategy
  • Track, analyze and report social reputation results
  • Provide reports and other information to regional and corporate leadership
  • Collaborate with various teams to continuously align with the company’s culture and objectives
  • Develop knowledge base that enhances brand awareness on social media best practices for store management
  • Identify and provide insight for trends, product questions, opportunities, and escalation issues to appropriate teams

Working Conditions (travel, hours, environment)

  • This position is hourly, and may exceed eight hours in a day or forty hours in a week

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Note:  All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities.  Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included.   However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.

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WHY WORK FOR US?


Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

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