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Showroom Assistant in New OrleansLouisiana.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

 TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company?

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Showroom Assistant

New Orleans | Louisiana | United States | 70115

It’s great being part of a culture where entrepreneurship and team spirit are not just buzzwords.

We are committed to our associates and customers.  This makes our business successful.

If you love working with a great group of people and desire the opportunity to grow, this is the place for you.

Job Description:

Purpose

This position is responsible for cashiering, managing customer flow, assisting designers, order logistics and providing every customer with an exceptional shopping experience.

Minimum Eligibility Requirements

  • High school graduate or GED. Further education preferred.
  • 1-2 years of high volume customer service  
  • Knowledge of office and clerical processes
  • Demonstrated knowledge of customer service principles and practices
  • Must possess excellent phone etiquette and customer service skills
  • Must be detail oriented and highly organized
  • Ability to multi-task and work well in a fast paced environment

Essential Job Functions

  • Manages phone traffic including, but not limited to, answering and directing calls
  • Schedules appointments for Designers
  • Organizes client project information
  • Greets all visitors and guests upon entering Design Gallery and provides appropriate assistance and introduce customers to a Designer
  • Schedule deliveries for customers
  • Assist Design Consultants and CEM with general administrative and clerical duties required for daily function of the business. Maintain files (electronic and paper), prepare follow-up correspondence, maintains various logs, and assignment lists.
  • Follow up as necessary to insure timely and appropriate service to staff members and customers.
  • Communication with the holding store of product (ensure all sold customer goods are pulled and track the progress)
  • Greet every customer in a helpful and courteous manner
  • Act and work in a manner that is consistent with the company’s core values
  • Demonstrate a thorough understand and compliance with the company’s safe lifting practices and standard operating procedures.
  • Maintain composure while assisting customers, authorities, executives, clients, and associates
  • Perform any other duties as required.

Working Conditions (travel, environment)

  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and lift product.  The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

Physical Work – Ability exert 30 – 60 pounds of force frequently, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.  The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. 

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WHY WORK FOR US?


Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

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