The Senior Specialist, Product Resolution (SS-PR) is a professional/respectful team player and responsible for the company’s effective response regarding product resolution, warranty, and customer satisfaction; making sound decisions regarding company liability and risk, by utilizing thorough and verifiable inspections, reviews, and needs of customers. The SS-PR assumes additional responsibilities for being a strong resource, lead person, and trainer to fellow team members in technical job knowledge and managing escalated customer service solutions.
SS-PRs are expected to help customers with first-level service escalations and assist co-workers, especially during challenging times. They're patient, empathetic, and passionately communicative. A PRA is responsible for providing comprehensive organizational and administrative support to our internal/external customers and reduce and prevent loss.
In addition to their day-to-day responsibilities, including managing voice calls/messages, timely responses to emails, reviewing reports, and identifying and prioritizing items for attention, the SS-PR is accountable to being a positive role model, provide a variety of training, and strong wiliness to support others. They will also thoroughly research and investigate all customer-related issues and communicate with store management and internal customers to reach an appropriate, practical, and logical resolution. The employee must also continue solid partnerships with merchants/vendors, operations leadership, and legal counsel regarding dispute and escalation cases.
Minimum Eligibility Requirements:
Essential Job Functions:
Working Conditions (travel & environment)
Sedentary Work – Ability to occasionally exert 10 - 20 pounds of force and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Benefits & Rewards
Bonus opportunities at every level
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Thank you, please complete your application on the following page.
There are currently no jobs matching this criteria