Senior IT Operations Manager

  • Atlanta, Georgia, 30339


Reporting to the Vice President of Technology, the Sr. Manager IT Operations will be responsible for delivery of highly available infrastructure platform services for hosting and management of Floor and Decor business applications in stores and data center / cloud environments.   The Sr. Manager IT Operations will supervise a small team of engineers as well as external partners who provide targeted delivery services for the company.  They will drive best practices and apply software and systems engineering disciplines to build and run large-scale, distributed, and fault-tolerant systems and be responsible for leading traditional day-to-day management of the infrastructure, platforms and applications including their provisioning, automation, testing, configuration, monitoring and maintenance. This individual will also help to ensure the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of Floor & Decor’s infrastructure services and will leverage best practices to implement, test, and maintain special;ized application, systems and network platforms.

Minimum Eligibility Requirements:

Fundamental Position Requirements:

  • Minimum of 10+ years of experience in Technology with at least 5+ of those, in an operational role
  • Experience leading teams responsible for management of highly available business applications, systems and networks
  • Deep knowledge of infrastructure technologies – virtualization, storage, networking (LAN, WAN, security), databases and end user computing.  Exposure and hands-on experience with cloud platforms such as Azure is considered a plus
  • Understanding of concepts and ability to provide solutions related to: Infrastructure as Code (IaC), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS)
  • Experience with ITSM processes: Change, Incident, Problem and Capacity Planning
  • Hands on experience with ServiceNow including ticket management, report creation and CMDB validation
  • 3+ years of vendor management including process improvements and service level accountability
  • Experience designing/implementing platforms for hosting of critical business applications which directly impact corporate revenue
  • Exposure to distributed envs with hundreds of edge locations – retail experience is preferred
  • Ability to implement changes with scalability, resiliency and security as top-of-mind goals
  • Ability to interact with stakeholders and program teams on a daily basis in a professional manner
  • Experience as a Lead/Manager strongly preferred,  but must have a demonstrated history of leading strategic initiatives and guiding technical teams in delivery, possess leadership skills, and have the capacity and desire to coach, manage, and mentor others and develop and implement best practices.
  • Proficent in systems / network management and deployment automation and familiarity with platforms such as Solarwinds and SCCM
  • Experience implementing and maintaining enterprise configuration management solutions
  • Experience performing in-depth troubleshooting and unit testing with both new and legacy production systems
  • Knowledge of the software development lifecycle, pipeline management and associated ITIL processes
  • Proven ability to troubleshoot multi-site network configurations with a matrixed team
  • Understanding of Agile and other related iterative methodologies (Scrum, Kanban, SAFe, etc.)

Technical Skills/Experience:

  • 7+ years of experience working data center co-location environments
  • 5+ years of experience with Linux (preferably Centos/RHEL/Oracle Linux) and Windows environments with knowledge of computer system evaluation, integration, installation, operational administration, and support
  • 2+ years of hands-on experience with Hyperscale Cloud - Microsoft Azure is required, GCP is preferred 
  • 5+ years of experience with Cisco network environments to include Nexus 7k/9k, ACI
  • 3+ years of experience with Cisco Call Manager / Unity voice platforms
  • 2+ years of experience with SD-WAN platforms such as CloudGenix, Viptela and Velocloud
  • 3+ years of experience with Solarwinds network management
  • 5+ years of systems technology experience: multi-tier compute/storage, hypervisors (VMware), hyperconverged (Nutanix)
  • 5+ years of experience using Automation and Deployment tools such as Ansible and Terraform
  • (preferred) 5 + years of experience with Centralized Log Data Management experience with platforms such as Splunk
  • (preferred) 3+ years of experience with Docker containerization and Kubernetes Orchestration in on-prem and/or cloud environments

Soft Skills:

  • Must enjoy learning new and innovative technologies and challenge the status quo
  • Excellent communication skills, both verbal and written
  • Demonstrated ability to interact effectively with various levels within the organization
  • Ability to demonstrate excellent detail orientation, critical-thinking, and analytical skill
  • Demonstrated judgment and decision-making ability
  • Displays excellent time management, organizational and problem-solving skills
  • Strong customer service orientation
  • Ability to work well under pressure and meet deadlines
  • Motivated to learn in a fast-paced environment

Education Requirements

  • High School Diploma is required
  • Bachelor’s degree in IT or Computer Science is strongly preferred or related field or equivalent (7+ years) directly related experience with a minimum 4 years specifically being in IaaS, PaaS, and development operations (DevOps) experience supporting and/or deploying internet-based products or services and automation will be accepted in place of a Bachelor’s degree

Working Conditions (travel & environment)

  • Limited to no travel required
  • The noise level in the work environment is typically quiet.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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