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Salesforce & Five9 Administrator in MariettaGeorgia.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

 Time, Talent & Teamwork.

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

Opportunities to advance.

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company?

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Salesforce & Five9 Administrator

Marietta | Georgia | United States | 30067

It’s great being part of a culture where entrepreneurship and team spirit are not just buzzwords.

We are committed to our associates and customers.  This makes our business successful.

If you love working with a great group of people and desire the opportunity to grow, this is the place for you.

Job Description:

Purpose:

Seeking an organized administrator for CRM & phone system. Individual will handle all basic administrative functions, including user account maintenance, reporting, dashboards, and other routine tasks, in SalesForce Service Cloud and Five9 Cloud Contact Center Software.

Candidate must be a strong leader with excellent interpersonal and organizational skills. Candidate will serve as administrator for Customer Care Center Team. Key responsibilities include, CRM/phone integration, implementing operational procedures in regard to technology, and able to resolve/escalate all user related issues.

Minimum Eligibility Requirements:

  • Experience in Salesforce.com and Service Cloud administration
  • Experience in call center cloud administration
  • Must be able to work with technical data as well as creative concepts
  • Must be results oriented, and demonstrate a sense of urgency with creative/innovative/forward thinking skills
  • Must be detail oriented and organized
  • Proven problem-solving and team building skills
  • Must pass pre-employment background check
  • Performs any other related duties as required or assigned
  • Excellent communication skills (verbal and written)
  • Ability to think creatively and strategically while handling potentially complex issues
  • Experience in analytically focused CRM role
  • Strong understanding of CRM KPI’s, data, & analytics

Preferred Eligibility Requirements:

  • SalesForce Certified Administrator
  • Experience with Five9 Cloud Contact Center Software
  • Bachelor’s degree
  • Become SalesForce & Five9 Administrator or become certified in 90 days

Essential Job Functions:

  • All basic administrative functions and manage SalesForce.com data feeds and integration
  • Maintain user roles and system access
  • Enhance user experience in Salesforce, and assist in training of staff
  • Ability to gather requirements, translate those requirements into a Salesforce design, and understand the impact/minimize the risk those changes would have on the current organization
  • Provides analytical support for special projects
  • Drive growth, manage, maintain and oversee key initiatives related to Salesforce
  • Develop new, and improve existing reporting dashboards, and prepare reporting and presentations for executive level updates
  • Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives

Working Conditions (travel,   environment)

  • Limited travel required travel required (including air and car travel)

  • Noise level in the work environment is typically quiet to moderate

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time."

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

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WHY WORK FOR US?


Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

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