The Product Resolution Advocate assumes responsibility for filtering projects, de-escalating customers, responding to requests, and collaborates on disputes (post-sale, post-installation, post shipping) and executive complaints. Customer-oriented, that will act as a liaison to resolve shipping challenges, post-installation, and executive escalations. They love to talk. The best PRA are genuinely excited to help customers and de-escalate their concerns. They're patient, empathetic, and passionately communicative. PRA is responsible for providing comprehensive organizational and administrative support to our internal/external customers and reduce and prevent loss. Their day-to-day responsibilities may include managing answering phones, responding to emails, reviewing reports, and identifying and prioritizing items for attention. They will also thoroughly research and investigate all customer-related issues and communicate with store management and internal customers to reach an appropriate, practical, and logical resolution. The employee must also continue solid partnerships with Buyers, Senior Directors of Operations, and Legal Counsel regarding dispute and escalation cases.
Minimum Eligibility Requirements:
Essential Job Functions:
Working Conditions (travel & environment)
Sedentary Work – Ability to occasionally exert 10 - 20 pounds of force and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
BENEFITS & REWARDS:
Bonus opportunities at every level
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
Corporate Discount Programs
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
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