Pro Specialist

  • Webster, Texas, 77598

Purpose

This position is responsible for greeting every customer with a smile and friendly face is crucial.  Sales associates are the face of the company.  Asking open ended questions about a customer’s project in order to determine their needs is all part of our sales process. Our sales associates are also expected to be subject matter experts as it relates to product features and knowing the related items to sell an entire project.

Minimum Eligibility Requirements

  • At least six (6) months to one (1) year of customer service experience
  • Must be detail oriented
  • Must possess excellent customer service skills and work well under pressure
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment
  • Must be able to work a flexible schedule

Essential Job Functions

  • Welcome customers by greeting them and offering assistance
  • Direct customers by escorting them to specific a product(s)
  • Assist with merchandising, stocking, cleaning and inventory functions
  • Help create an excellent shopping experience for all customers
  • Provide customers with information of Floor & Decor’s products and service offerings
  • Demonstrate a thorough understanding and compliance with the company’s safe lifting practices and standard operating procedures.
  • Act in a manner that is consistent with the company’s core values
  • Recommend products or services based on individual customer requirements
  • Ensure product presentation area is clean and organized
  • Maintain composure while assisting customers, authorities, executives, clients, and associates.
  • Able to read, write, and speak English
  • Regular talking and hearing

Working Conditions (travel, environment)

  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles.  The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

Physical Work – Ability exert 30 – 60 pounds of force frequently, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.  The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. 

BENEFITS & REWARDS:

  • Bonus opportunities at every level

  • Opportunities for advancement and relocation across the country

  • 401k Match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Program
  • Variety of Insurance Plans

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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