Pro Services Assistant Department Manager

  • R029498
  • Ocean Township, New Jersey, 07712

Purpose

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Minimum Eligibility Requirements

  • High Scholl Diploma or GED
  • 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
  • Excellent communication skills (verbal & written)
  • Ability to multi-task and work in a fast-paced environment

Essential Functions

  • Act and work in a manner that is consistent with company’s core values
  • Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
  • Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail.  The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
  • Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
  • Complete all product specialist certification courses
  • Demonstrate a thorough understanding of merchandise and installation
  • Ensure the overall merchandising, pricing and organization of the department
  • Communicate standard operating procedure direction and changes to all associates in a timely manner
  • Complete the Industrial Truck (forklift) proficiency testing and certification
  • Communicate inventory needs to management
  • Direct and assist the processing of merchandise to the showroom floor
  • Validate all product placement and pricing within the department
  • Greet every customer in a helpful and courteous manner
  • Assist customers with product questions and selections
  • Process customers at check-out using the point of sale (POS) system
  • Process customer refunds and exchanges according to established guidelines
  • Present ‘how-to’ classes to customers
  • Follow established cash, check and charge card acceptance procedures
  • Answer the telephone according to accepted guidelines
  • Stock and tag merchandise displays as required
  • Create price tags and merchandise signs

Working Conditions (travel, hours, environment)

  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles.  The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.  The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Store Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

  • Bonus opportunities at every level

  • Non-traditional retail hours (we close at 7p!)

  • Career advancement opportunities

  • Relocation opportunities across the country

  • 401k with discretionary company match

  • Employee Stock Purchase Plan

  • Referral Bonus Program

  • 80 hrs. annualized paid vacation (full-time associates)

  • 4 paid holidays per year (full-time hourly store associates only)

  • 1 paid personal holiday of associate’s choice and Volunteer Time Off program

  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Apply Now

Email me about jobs like this

Not You?

Thank you, please complete your application on the following page.

Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • A personal holiday and Volunteer Time Off program
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

People Also Viewed

Retail Sales Associate

R014635 Toms River New Jersey United States Toms River, New Jersey, 08753 Retail Individual Contributor
Base Pay This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience. Purpose: Floor & Decor’s Sales Associates play a key role in continuously providing customers with friendly, accurate service a...

Inventory Control Specialist

R029516 Ocean Township New Jersey United States Ocean Township, New Jersey, 07712 Retail Individual Contributor
Base Pay This role has a minimum base pay from $15.44 per hour with higher starting pay available based on experience. Purpose This position is responsible for the accuracy and integrity of the store’s inventory. Full-Time and Part-Time Positions...

Senior Designer

R029517 Ocean Township New Jersey United States Ocean Township, New Jersey, 07712 Design Services Individual Contributor
Base Pay This role has a minimum base pay from $17.69 per hour with higher starting pay available based on experience. Purpose: Floor & Decor Sr. Designer leads our design team and provide a seamless start to finish consultative design service th...

Operations Manager

R029209 Ocean Township New Jersey United States Ocean Township, New Jersey, 07712 Retail Manager
PURPOSE This position is responsible for all aspects of store operations, which include providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and associate educati...

Pro Services Manager

R029179 Ocean Township New Jersey United States Ocean Township, New Jersey, 07712 Retail Senior Supervisor
PURPOSE This position is responsible for all aspects of store operations, which include providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and associate educati...