The Treasury Operations team serves to provide two main services to the company – recognizing and accounting for retail transactions and supporting store associates in serving our customers. All initiatives taken on by Treasury Operations center around ensuring that our customers experience a fast and accurate check-out in every store every time and ensuring that all transactions are accounted for properly. The Operations Support Specialist will assist with answering inquiries as they relate to customer payments and the reconciliation of sales transactions and will work closely with the Treasury Operations team, store associates, and many other internal departments to offer world class support to all Floor & Decor locations.
Minimum Eligibility Requirements:
Possess intermediate task management skills
Ability to prioritize and work through end-user issues, providing continuous feedback related to resolution
Sense of ownership, urgency, and diligence towards serving internal customers
Strong interpersonal skills and the ability to interact with all levels of the company
Strong written and verbal communication skills
Ability to multi-task, prioritize workload and work in a fast-paced environment
Detail oriented and highly organized
Proficient in Microsoft Office Suite
Self-starter with strong desire to succeed
Essential Job Functions:
Provide world class service to store associates by researching and resolving store requests for assistance (i.e. calls, emails, ServiceNow tickets) within 24 hours, giving clear and accurate advice, and escalating issues as necessary
Triage incoming support calls by asking proper questions to the end user, gathering enough detail to understand the priority of the issue and the impact to their organization
Maintain quality results by adhering to standards and guidelines; and improve future results by recommending improved procedures
Identify customers’ needs, clarify information, research every issue and provide solutions, alternatives or escalations
Become familiar with all systems, reports and processes required to understand store sales/refunds and consumer payments workflows, answer store associate questions, and troubleshoot issues quickly and thoughtfully
Complete internal and external team assignments by requesting, compiling, and delivering all requested documents or responses in a timely manner, working with internal and external teams as necessary to complete these tasks
Assist with compiling and analyzing emails, service tickets, and phone call data
Assist with other Treasury Operations tasks and projects as needed
Working Conditions (travel & environment)
Limited travel required including air and car travel.
This position is non-exempt, knowing it may include hours which exceed eight hours in a day or forty hours in a week
Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
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