Operations Support Specialist

  • Atlanta, Georgia, 30339

Purpose:

The Treasury Operations team serves to provide two main services to the company – recognizing and accounting for retail transactions and supporting store associates in serving our customers. All initiatives taken on by Treasury Operations center around ensuring that our customers experience a fast and accurate check-out in every store every time and ensuring that all transactions are accounted for properly. The Operations Support Specialist will assist with answering inquiries as they relate to customer payments and the reconciliation of sales transactions and will work closely with the Treasury Operations team, store associates, and many other internal departments to offer world class support to all Floor & Decor locations. 

Minimum Eligibility Requirements:

  • Possess intermediate task management skills

  • Ability to prioritize and work through end-user issues, providing continuous feedback related to resolution

  • Sense of ownership, urgency, and diligence towards serving internal customers

  • Strong interpersonal skills and the ability to interact with all levels of the company

  • Strong written and verbal communication skills

  • Ability to multi-task, prioritize workload and work in a fast-paced environment

  • Detail oriented and highly organized

  • Proficient in Microsoft Office Suite

  • Self-starter with strong desire to succeed

Essential Job Functions:

  • Provide world class service to store associates by researching and resolving store requests for assistance (i.e. calls, emails, ServiceNow tickets) within 24 hours, giving clear and accurate advice, and escalating issues as necessary

  • Triage incoming support calls by asking proper questions to the end user, gathering enough detail to understand the priority of the issue and the impact to their organization

  • Maintain quality results by adhering to standards and guidelines; and improve future results by recommending improved procedures

  • Identify customers’ needs, clarify information, research every issue and provide solutions, alternatives or escalations

  • Become familiar with all systems, reports and processes required to understand store sales/refunds and consumer payments workflows, answer store associate questions, and troubleshoot issues quickly and thoughtfully

  • Complete internal and external team assignments by requesting, compiling, and delivering all requested documents or responses in a timely manner, working with internal and external teams as necessary to complete these tasks

  • Assist with compiling and analyzing emails, service tickets, and phone call data

  • Assist with other Treasury Operations tasks and projects as needed

Working Conditions (travel & environment)

  • Limited travel required including air and car travel.

  • This position is non-exempt, knowing it may include hours which exceed eight hours in a day or forty hours in a week

PHYSICAL/SENSORY    REQUIREMENTS

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Apply Now

Email me about jobs like this

Not You?

Thank you, please complete your application on the following page.

Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

People Also Viewed

Implementation and Planning Strategist

R017987 Atlanta Georgia United States Atlanta, Georgia, 30339 New Stores & Visual Merchandising Individual Contributor
Purpose:The Implementation and Planning Strategist (IPS) is accountable for Visual Initiative Rollout timing and scheduling, tracks project status and manages PO tracker for respective focus areas and serves as the liaison to the Finance Specialis...

PRO Customer Education Strategy Manager

R018186 Atlanta Georgia United States Atlanta, Georgia, 30339 Pro Services Manager
PURPOSE: This position reports to the Vice President of PRO and Commercial Sales with a dotted line to the Sr. Director of Installation Materials Training and supports Floor and Decor's PRO business. Floor & Decor intends to be the destination...

Director of Design

R018189 Atlanta Georgia United States Atlanta, Georgia, 30339 Marketing Director
PurposeThis position is responsible for the design and project workflow of the in-store Design Centers, including layout, product selection, and full specifications. The position is expected to keep current with current design and product trends, ...

Vice President, Diversity, Equity and Inclusion

R017895 Atlanta Georgia United States Atlanta, Georgia, 30339 Human Resources Vice President
PURPOSE:The Vice President-Diversity, Equity & Inclusion will serve as the champion for advancing and evolving our DE&I vision, strategy, and initiatives in a manner that advances the company's business objectives and reinforces our cultur...

Retail Sales Associate

R017673 Greenville South Carolina United States Greenville, South Carolina, 29615 Retail Individual Contributor
Purpose:Floor & Decor’s Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project.  Our Sales Associates contribute to a fast pace, safe envir...

Design Consultant

R018163 Fresno California United States Fresno, California, 93650 Design Individual Contributor
PurposeThe Design Consultant is responsible for settings appointments, meeting with customers to determine design needs in the selection of tile, wood, stone, and accessory products of various colors textures, patterns, and design. Full-Time and P...