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Operations Manager in Woodland HillsCalifornia.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

 TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company?

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Operations Manager

Woodland Hills | California | United States | 91367

It’s great being part of a culture where entrepreneurship and team spirit are not just buzzwords.

We are committed to our associates and customers.  This makes our business successful.

If you love working with a great group of people and desire the opportunity to grow, this is the place for you.

Job Description:

PURPOSE
This position is responsible for all aspects of store operations, which include providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and associate education. Ensures the store is a safe workplace and provided a safe shopping experience, while maximizing company profitability by managing the store operations.

MAJOR RESPONSIBILITIES

  • Operations
  • Demonstrated ability to read and review a profit and loss statement to identify areas of improvement
  • Demonstrated ability to utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process
  • Maintain inventory integrity by supervising the cycle count and inventory counting processes
  • Assist the General Manager in handling store level human resources or loss prevention issues as necessary
  • Supervise the cashing handling practices and ensure necessary communications to the corporate finance department
  • Coordinate facility management to guarantee the safety and security of customers and employees
  • Assist the General Manager in staying within budget with respect to controllable expenses and drive profitability
  • Ensure brand standards and operating standards meet or exceed expectations to support brand consistency
  • Ensure store presentation standards are achieved and maintained

    Customer Service
  • Assist the General Manager in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers
  • Engage customer focus during the pick-up and check-out process
  • Handle claims and other KCM/MOD duties as needed
  • Ensure maximum scheduling coverage especially during peak traffic periods
  • Interface with corporate headquarters employees

    Administrative
  • Record-keeping and reporting of inventory, HR related matters and cash office records
  • Ensure web orders are shipped out including samples (e-commerce)
  • Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence
  • Assist the stales team with resets, displays and display credits (merchandising)
  • Administer W/C matters and associated claims and maintains OSHA logs in coordination with the Store Support Center

    Warehouse/Logistics
  • Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics)
  • Assist with customer pick-ups, auditing storage and maintaining pre-sales/FDX
  • Involved in sales reset in accordance with warehouse team (pack-out/overnight)

    Management
  • Review and assess the performance of associates on a timely basis
  • Train, develop, supervise and define workload associates
  • Ensure store adheres to COP/SOPs
  • Manage direct reports to ensure performance
  • Monitor associate retention and career development; communicate ideas to General Manager
  • Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling
  • Ensure compliance to scheduling, hiring, payroll and business planning processes
  • Monitor, maintain and follow company policies; support company expectations and systems
  • Available to open and/or close the store in an effective manner
  • Perform additional managerial duties as necessary


MINIMUM ELIGIBILITY REQUIREMENTS

  • High school graduate or equivalent. College degree preferred
  • 3-5 years retail management experience and proven ability direct operations
  • Ability to perform in a high volume, highly complex location
  • Ability to demonstrate initiative and be a self-starter
  • Demonstrated proficiency in recruiting, hiring, and training associates
  • Excellent communication, interpersonal and analytical skills
  • Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency
  • Must possess excellent customer service skills and work well under pressure


WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

  • Occasional travel may be required including air and car travel
  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate


PHYSICAL/SENSORY REQUIREMENTS
Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.
 

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WHY WORK FOR US?


Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

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