PURPOSE
The Operations Manager in training (OPSIT) is responsible for learning and driving in all aspects of store operations, which includes providing an exceptional shopping experience to every customer through established company guidelines regarding operations, sales, customer service, and associate management. In addition, ensure workplace safety and provide a safe shopping environment to customers while maximizing company profitability by managing the store operations. The Operations Manager In Training will complete and extensive training program to prepare to become an Operations Manager within Floor & Decor. 

MAJOR RESPONSIBILITIES
•    Operations
•    Read and review a Profit and Loss (P&L) statement to identify areas of improvement
•    Utilize computer and Point of Sale (POS) system to maintain accurate inventory and manage the cycle count process
•    Maintain inventory integrity by supervising the cycle count and inventory counting processes
•    Assist the Chief Executive Merchant (Store Manager) in handling store level human resources or loss prevention issues as necessary
•    Review the cashing handling practices and ensure necessary communications to the corporate finance department
•    Coordinate facility management to guarantee the safety and security of customers and employees
•    Assist the Chief Executive Merchant in staying within budget with respect to controllable expenses and drive profitability
•    Review store presentation standards with the Operations Manager and/or Chief Executive Merchant (CEM) to ensure standards meet or exceed expectations to support brand consistency
Proven track record performing operational tasks in a high volume, highly complex location
Ability to demonstrate initiative and be a self-starter
Demonstrated proficiency in recruiting, hiring, and training associates
Excellent communication, interpersonal and analytical skills
Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency
Must possess excellent customer service skills and work well under pressure

Customer Service
•    Assist the CEM in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers
•    Engage customer focus during the pick-up and check-out process
•    Handle claims and other Care Manager (CM)/Manager on Duty (MOD) duties as needed
•    Review scheduling with Operations Manager and/or CEM to ensure maximum scheduling coverage especially during peak traffic periods
•    Interact with Store Support Center associates

Administrative
•    Record-keeping and reporting of inventory, HR related matters and cash office records
•    Ensure web orders are shipped out including samples (e-Commerce)
•    Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence
•    Assist the sales team with resets, displays and display credits (merchandising)
•    Handle Workers’ Compensation matters/claims and maintain OSHA logs in coordination with the Store Support Center

Warehouse/Logistics
•    Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics)
•    Assist with customer pick-ups, auditing storage and maintaining pre-sales/FDX
•    Involved in sales reset in accordance with warehouse team (pack-out/overnight)

Management
•    Review and assess the performance of associates on a timely basis
•    Review store COP/SOPs with Operations Manager and/or CEM
•    Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling
•    Ensure compliance to scheduling, hiring, payroll and business planning processes by reviewing with the Operations Manager and/or CEM
•    Monitor, maintain and follow company policies; support company expectations and systems
•    Open and/or close the store according to Standard Operating Procedures (SOP)
•    Perform additional managerial duties as necessary

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)
•    Occasional travel may be required including air and car travel
•    While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate

MINIMUM ELIGIBILITY REQUIREMENTS
•    3 years retail management experience including operations experience, ability to relocate within the company preferred , internal candidates are encouraged to apply 

PHYSICAL/SENSORY REQUIREMENTS
Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.
 

Store Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities at every level

• Career advancement opportunities

• Relocation opportunities across the country

• 401k with discretionary company match

• Employee Stock Purchase Plan

• Referral Bonus Program

• Corporate Discount Programs

• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.