Operations Business Support Manager

  • Atlanta, Georgia, 30339


This position is responsible for all aspects of store operations. The Operations Business Support Manager must be available “on-call” for emergency situations.

Minimum Eligibility Requirements:

  • Specialized technical training or knowledge is a plus
  • 5 years of operational experience in a high-profile, high-traffic and customer-oriented environment (retail setting preferred)
  • Knowledge of OSHA and safety regulations
  • Must have skills in process development, negotiation, budgeting and forecasting, expense control and time management
  • Proven problem-solving and analytical skills
  • Must be organized, able to prioritize and operate with a sense of urgency
  • Strong commitment to providing excellent customer service
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment
  • Ability to comprehend and interpret instructions and ask for clarification to ensure understanding Excellent communication skills (verbal and written)
  • Must have intermediate to advanced level computer skills including Microsoft Excel, Word, Outlook
  • Ability to write routine reports and correspondence

Essential Job Functions:

Vendor Management- 

  • Assist in managing all service and project vendors and related data base information
  • Review agreements for vendor responsibilities
  • Communicate with Account Managers
  • Assist in ensuring compliance to contract standards and specifications
  • Maintain thorough knowledge of negotiation including areas requiring special attention
  • Assist in managing annual capital expense projects and related budgets for equipment replacement, repairs, maintenance and janitorial services for all locations.
  • Assist in implementing quality control measures, IT systems and monitoring systems
  • Assist with the annual evaluation of all service providers and renegotiation of annual contracts for national accounts
  • Recommend processes to continually improve performance, resources, skills and expense controls
  • Operations Matrix Management
  • Partner with Accounts Payable Department to set up new accounts, audit and approve invoices
  • Review profit and loss statements
  • Manage store ordering process and portal updating

General Field Support-

  • Service Now Operational Support
  • Provide support in inventory preparation
  • Biz Toolbox Reports Maintenance
  • Field support- general maintenance and escalations
  • Track and respond to communications from stores received by telephone, email, or via service ticket within a timely manner (2 days)

 Technical Writing-

  • Draft and communicate operations-related policies
  • Intake and manage IC flow to stores in order to maintain proper workload
  • Task management
  • Create, design and roll out critical projects including SOPs, guides and training
  • Maintain Operations SharePoint page and support in all aspect of SharePoint


  • Maintain work orders, proposals and files
  • Produce reports as required
  • Perform other duties which may be assigned from time to time
  • Subject Matter Expert in all operational aspects

 Working Conditions (travel & environment)

  • This position is salaried, knowing it may include hours which exceed eight hours in a day or forty hours in a week.
  • Occasional travel required including air and car travel.
  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.


Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.


  • Bonus opportunities at every level

  • Career advancement opportunities

  • Relocation opportunities across the country

  • 401k with discretionary company match

  • Employee Stock Purchase Plan

  • Referral Bonus Program

  • Corporate Discount Programs

  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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