Operations Business Support Manager

  • Atlanta, Georgia, 30339

Purpose:

This position is responsible for all aspects of store operations. The Operations Business Support Manager must be available “on-call” for emergency situations.

Minimum Eligibility Requirements:

  • Specialized technical training or knowledge is a plus
  • 5 years of operational experience in a high-profile, high-traffic and customer-oriented environment (retail setting preferred)
  • Knowledge of OSHA and safety regulations
  • Must have skills in process development, negotiation, budgeting and forecasting, expense control and time management
  • Proven problem-solving and analytical skills
  • Must be organized, able to prioritize and operate with a sense of urgency
  • Strong commitment to providing excellent customer service
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment
  • Ability to comprehend and interpret instructions and ask for clarification to ensure understanding Excellent communication skills (verbal and written)
  • Must have intermediate to advanced level computer skills including Microsoft Excel, Word, Outlook
  • Ability to write routine reports and correspondence

Essential Job Functions:

Vendor Management- 

  • Assist in managing all service and project vendors and related data base information
  • Review agreements for vendor responsibilities
  • Communicate with Account Managers
  • Assist in ensuring compliance to contract standards and specifications
  • Maintain thorough knowledge of negotiation including areas requiring special attention
  • Assist in managing annual capital expense projects and related budgets for equipment replacement, repairs, maintenance and janitorial services for all locations.
  • Assist in implementing quality control measures, IT systems and monitoring systems
  • Assist with the annual evaluation of all service providers and renegotiation of annual contracts for national accounts
  • Recommend processes to continually improve performance, resources, skills and expense controls
  • Operations Matrix Management
  • Partner with Accounts Payable Department to set up new accounts, audit and approve invoices
  • Review profit and loss statements
  • Manage store ordering process and portal updating

General Field Support-

  • Service Now Operational Support
  • Provide support in inventory preparation
  • Biz Toolbox Reports Maintenance
  • Field support- general maintenance and escalations
  • Track and respond to communications from stores received by telephone, email, or via service ticket within a timely manner (2 days)

 Technical Writing-

  • Draft and communicate operations-related policies
  • Intake and manage IC flow to stores in order to maintain proper workload
  • Task management
  • Create, design and roll out critical projects including SOPs, guides and training
  • Maintain Operations SharePoint page and support in all aspect of SharePoint

  Other-

  • Maintain work orders, proposals and files
  • Produce reports as required
  • Perform other duties which may be assigned from time to time
  • Subject Matter Expert in all operational aspects

 Working Conditions (travel & environment)

  • This position is salaried, knowing it may include hours which exceed eight hours in a day or forty hours in a week.
  • Occasional travel required including air and car travel.
  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

PHYSICAL/SENSORY    REQUIREMENTS

Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

BENEFITS & REWARDS:

  • Bonus opportunities at every level

  • Career advancement opportunities

  • Relocation opportunities across the country

  • 401k with discretionary company match

  • Employee Stock Purchase Plan

  • Referral Bonus Program

  • Corporate Discount Programs

  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Apply Now

Email me about jobs like this

Not You?

Thank you, please complete your application on the following page.

Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

People Also Viewed

Customer Care Analyst

R022810 Atlanta Georgia United States Atlanta, Georgia, 30339 Ecommerce Individual Contributor
PurposeThis position is responsible for analyzing and reporting on our Customer Care operations & customer experience.  This position will play a key role in supporting our Customer Care team, including expanding our reporting, identifying opp...

Business Analyst, Recruiting Operations

R020322 Atlanta Georgia United States Atlanta, Georgia, 30339 Human Resources Individual Contributor
We are growing and so is our Talent Acquisition team!Do you have a passion for technology and keeping up with ever changing software?  We are looking for a Business Analyst-Recruiting Operations. The Business Analyst will be integral to the team’s...

Manager Internal Audit

R021968 Atlanta Georgia United States Atlanta, Georgia, 30339 Audit Manager
PurposeThis position is responsible for assisting the head of internal audit in developing and executing the Company’s internal audit and Sarbanes-Oxley (SOX) plan. This will involve working closely with the Senior Director of Internal Audit, Gene...

Supplier Diversity and Development Program Manager

R020634 Atlanta Georgia United States Atlanta, Georgia, 30339 Supply Chain Manager
PURPOSE:The Program Manager, Supplier Diversity and Development will be responsible for supporting strategy development and leading implementation of Floor & Decor’s supplier diversity and development program. Reporting to the Senior Director,...

Logistics Analyst-West Coast

R022132 Atlanta Georgia United States Atlanta, Georgia, 30339 Supply Chain Individual Contributor
PurposeThe eCommerce Logistics Analyst is responsible for supporting and coordinating transportation for all web orders, including capacity selection, reverse logistics, routing and freight rates. This position will work cross-functionally with ou...

Compensation Analyst

R022971 Atlanta Georgia United States Atlanta, Georgia, 30339 Rewards Individual Contributor
Purpose:The Compensation Analyst will conduct analysis and interpretation of Floor and Decor’s compensation programs by conducting market analysis of company jobs to determine competitive positioning of the organization’s pay programs. The analyst...