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Manager of Learning in SmyrnaGeorgia.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

 TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company?

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Manager of Learning

Smyrna | Georgia | United States | 30080

It’s great being part of a culture where entrepreneurship and team spirit are not just buzzwords.

We are committed to our associates and customers.  This makes our business successful.

If you love working with a great group of people and desire the opportunity to grow, this is the place for you.

Job Description:

Purpose

This position is responsible for developing and delivering training programs for sales, product knowledge, customer service, and policy/procedures. This individual is responsible to lead training initiatives for the company and will be delivering training in stores and supporting new store training programs.  

Minimum Eligibility Requirements

  • Associate degree in Business Administration or other related field (Relevant work experience can be substituted for the required education)
  • Five years of management experience in a sales and service business at the Department Manager/Operations Manager level or the equivalent combination of education and experience sufficient to perform the essential functions of the job as determined by the company  
  • Strong knowledge and experience of retail operations, sales management, and customer service
  • Ability to work independently, multi-task, meet deadlines, and work in a fast-paced environment
  • Project management experience, supporting complex company initiatives
  • Demonstrated ability to lead, motivate and influence associates by building teams to achieve exemplary results
  • Must be detail-oriented and highly analytical
  • Excellent verbal and written communication skills
  • Strong computer skills including Microsoft Office Suite  and be familiar with software and procedural standards
  • Possess excellent customer service skills and work well under pressure
  • Must pass pre-employment background check

Essential Functions

  • Oversee all associate-level processes and new hire on-boarding activities
  • Develop and deliver operations and management training programs
  • Develop and deliver product knowledge training programs
  • Develop and deliver sales training programs
  • Conduct research by interviewing subject matter experts (“SMEs”) and reviewing existing documentation and training programs
  • Prepare, edit and deliver “blended” associate training programs in accordance with best practices and benchmarked against industry leading companies
  • Translate information of medium to high complexity into clear, concise training systems
  • Develop Standard Operating Procedures (SOPs)
  • Support region teams and operations leadership to meet defined development and internal promotion targets for each department
  • Design, develop, and facilitate various associate training workshops and other curricula
  • Support associate-level workshop development, class schedules, and associate class enrollment
  • May assist with overseeing and managing new store opening training teams, processes and programs
  • Conduct needs analysis, validations, and follow-up on all associate training processes to maximize consistency or execution of programs
  • Determine training needs, develop plans and track results using a variety of metrics
  • Provide documentation support for ongoing projects including site assessments, surveys, focus group studies, and task force initiatives
  • Act in concert with the other department team members, share and contribute ideas to improve revisions and maintenance of existing content

Working Conditions (travel, hours, environment)

  • This position is salaried, knowing it may include hours which exceed eight hours in a day or forty hours in a week

  • Occasional travel required including air and car travel
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles.  The noise level in the work environment is typically quiet to moderate

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

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WHY WORK FOR US?


Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

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