Manager of Enterprise Services

  • Atlanta, Georgia, 30339

Purpose 

This position is accountable for overseeing and managing a team responsible for design, implementation and support activities surrounding enterprise technology. Additionally you will be leading and interacting with internal teams, retail associates and vendors to identify project requirements, formulate technical strategies, create functional design documentation, and provide ongoing support and maintenance of technology infrastructure. 

 

Minimum Eligibility Requirements 

  • Bachelor’s degree in Computer Science or Information Technology (relevant work experience may be substituted for the required education on the basis of one calendar year of experience for one academic year of education) 

  • 5+ years experience with the following disciplines required  

  • Endpoint Management (VMware Workspace One UEM, SCCM) 

  • Server virtualization (VMware/AHV) 

  • Systems Configuration Management (Microsoft SCCM) 

  • Powershell scripting  

  • Domain Services and Collaboration (Active Directory, Office 365, Zoom, Teams, Sharepoint) 

  • Group Policy Management 

  • Mobile Device Management (Airwatch/WorkspaceOne, MS Intune) 

  • Multi Factor Authentication and Single Sign On (DUO, Okta, Microsoft AzureAD) 

  • Enterprise Cloud (Microsoft Azure) 

  • Proven problem-solving skills 

  • Exceptional computer skills including Microsoft Office Suite  

  • Must be highly organized and possess excellent customer service skills 

  • Experience with system automation tools (Ansible, Puppet, Chef) and DevOps methodologies enhances consideration 

  • Ability to drive overlapping projects, meet deadlines, and work in a fast-paced environment 

  • Leadership acumen and confidence to influence technical peers through strategic delivery 

  • Ability to present and articulate designs effectively and gain support from critical stakeholders 

  • Must pass pre-employment background check 

 

Essential Functions 

  • Manage a team of System Engineers that provide Tier 3 support tasks for retail stores, distribution centers, and corporate office. 

  • Manage and provide technical leadership for the design, development, installation, configuration, and patching activities across enterprise server and end user computing infrastructure. 

  • Maintain enduser computing and mobility standards, device imaging, and deployment. 

  • Partner with operations engineers to design, develop and implement improvements to existing infrastructure to increase system stability and performance. 

  • Design, install, configure, test and maintain operating systems and system management tools. 

  • Guide team members in monitoring and testing application performance for potential bottlenecks, identifying possible solutions, and work with developers to implement found fixes. 

  • Develop and maintain relationships with new and existing vendors providing managed services for infrastructure support, ensuring adherence to established SLAs and other agreements. 

  • Design, develop, and implement security, backup, and storage solutions. 

  • Improve visibility into operational and performance metrics to better understand the end user experience. 

  • Identify opportunities for automation and manage teammembers in the design, development, and implementation of custom automation scripts to improve efficiencies and scale across the enterprise. 

  • Develop and maintain a strong team relationship with other members of the company.   

  • Drive predictable business outcomes using retail experience, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, etc. 

  • Provide effective communication regarding issues, objectives, initiatives and performance to plan 

  • Acting as an infrastructure subject matter expert, provide Level 3 escalation support from the F&D IT Operations team and assist in troubleshooting and problem resolution. 

  • Provide project estimates and manage financials to align with capital and operational budget. 

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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