IT Service Desk Store Manager
The Service Desk Store Manager is responsible for partnering with the IT Service Desk leadership team, coordinating with stakeholders, defining service level agreements for internal and MSP teams, and detailing the scope of IT services to be delivered. The Manager is responsible for defining the KPIs and performance metrics for the Service Desk and MSP Service Desk Technicians and detailing how they will be measured.
The Service Desk Manager must act as a communication channel between the stakeholders and the Service Desk teams, including MSP teams, conveying this message, and supporting the company and Service Desk leadership in its vision.
Service Desk Managers must develop the IT Service Desk Corporate, Store Support and MSP processes, document and audit them, and ensure standards are compliant with the direction and vision of the Service Desk leadership. They are responsible for continuously analyzing workflows and performance metrics and implementing strategies to improve them and make them more efficient and streamlined.
Responsibilities and Requirements
WORKING CONDITIONS (TRAVEL & ENVIRONMENT):
Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Benefits & Rewards
Bonus opportunities at every level
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
Corporate Discount Programs
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity
Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
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