Learning Manager- West Coast

  • Atlanta, Georgia, 30339

Purpose

This position is responsible for developing and delivering training programs for sales, product knowledge, customer service, and policy/procedures. This individual is responsible to lead training initiatives for the company and will be delivering training in stores and supporting new store training programs.  

Minimum Eligibility Requirements

  • Associate degree in Business Administration or other related field (Relevant work experience can be substituted for the required education)
  • Five years of management experience in a sales and service business at the Department Manager/Operations Manager level or the equivalent combination of education and experience sufficient to perform the essential functions of the job as determined by the company  
  • Strong knowledge and experience of retail operations, sales management, and customer service
  • Ability to work independently, multi-task, meet deadlines, and work in a fast-paced environment
  • Project management experience, supporting complex company initiatives
  • Demonstrated ability to lead, motivate and influence associates by building teams to achieve exemplary results
  • Must be detail-oriented and highly analytical
  • Excellent verbal and written communication skills
  • Strong computer skills including Microsoft Office Suite  and be familiar with software and procedural standards
  • Possess excellent customer service skills and work well under pressure
  • Must pass pre-employment background check

Essential Functions

  • Oversee all associate-level processes and new hire on-boarding activities
  • Develop and deliver operations and management training programs
  • Develop and deliver product knowledge training programs
  • Develop and deliver sales training programs
  • Conduct research by interviewing subject matter experts (“SMEs”) and reviewing existing documentation and training programs
  • Prepare, edit and deliver “blended” associate training programs in accordance with best practices and benchmarked against industry leading companies
  • Translate information of medium to high complexity into clear, concise training systems
  • Develop Standard Operating Procedures (SOPs)
  • Support region teams and operations leadership to meet defined development and internal promotion targets for each department
  • Design, develop, and facilitate various associate training workshops and other curricula
  • Support associate-level workshop development, class schedules, and associate class enrollment
  • May assist with overseeing and managing new store opening training teams, processes and programs
  • Conduct needs analysis, validations, and follow-up on all associate training processes to maximize consistency or execution of programs
  • Determine training needs, develop plans and track results using a variety of metrics
  • Provide documentation support for ongoing projects including site assessments, surveys, focus group studies, and task force initiatives
  • Act in concert with the other department team members, share and contribute ideas to improve revisions and maintenance of existing content

Working Conditions (travel, hours, environment)

  • This position is salaried, knowing it may include hours which exceed eight hours in a day or forty hours in a week

  • Occasional travel required including air and car travel
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles.  The noise level in the work environment is typically quiet to moderate

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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