In-Home Design Consultant

  • Virginia Beach, Virginia, 23462
Purpose

The In-Home Design Consultant is responsible for seeking and building relationships with the professional/trade customer as well as the end user. The Senior Design Consultant will set appointments, meet with customers in a variety of settings including in studio, offsite with the trade, and in home to determine design needs in the selection of tile, wood, stone, installation products, adjacent categories to include various colors textures, patterns, and design.

Minimum Eligibility Requirements

  • Associate or bachelor’s degree in Interior Design preferred.
  • Minimum of three (3) years of interior design experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
  • Prior in-home or consultative sales experience.
  • Knowledge of hard surface flooring is a plus.
  • Excellent customer service skills.
  • Strong analytical and communication skills (oral and written).
  • Proficient in basic mathematical skills.
  • Must be self-motivated and able to multi-task.
  • Ability to identify and resolve problems in a timely manner.
  • Excellent verbal, written, and interpersonal skills
  • Willing to work retail hours to include weekends, and some holidays
  • Must have valid driver’s license with a clean driving record, proof of insurance, and the ability to use own transportation to and from customer’s home; and to and from F&D stores
  • Perform other duties as assigned.

Essential Functions

  • Seek and develop working relationships with the trade i.e. designers, architects, builders, general contractors, and installers to promote Floor and Decor Design Studio
  • Sets appointments and meets with customers in store and in home to determine design needs and formulate a design plan.
  • Maintain customer contact at a high level and understand relationship selling, from pre-appointment/initial customer engagement to post purchase follow up
  • Seeks new customers by engaging store traffic/walk ins to drive sales and provide exceptional customer service
  • Sells tile, wood, stone, installation material, and adjacent categories, that best meet the needs of our customer’s style, lifestyle, and budget.
  • Make sales presentations to prospective customers
    • Demonstrate a thorough understanding of product and installation
  • Responsible for understanding, utilizing, and managing design applications i.e.; SketchUp, proprietary Online Design Appointment Scheduler, MyOrder, Salesforce (CRM), etc…
    • Available to open and/or close the Design Studio
    • Network, participate and represent the F&D Design Studio brand and/or host professional design affiliations to promote F&D Design Studio services i.e. ASID, NKBA. IIDA, etc…
    • Stays current on design trends and understanding trends in your market
    • Act and work in a manner that is consistent with company’s core values.
  • Assist the store leadership supporting, modeling, and enhancing a seamless sales culture by creating an environment that is friendly, helpful, knowledgeable and efficient for customers and co-workers.
  • Provides timely feedback on product needs/assortment gaps through partnership with the store leadership and the SDRM
  • Attends PLRs upon request

                                

Working Conditions (travel, hours, environment)

  • Frequent travel required by car

  • Approximately 67% of time car travel, calling on professional/trade, and in-home consultations and approximately 33% of time in store (this can vary and is dependent on in home and trade/business development demand)
  • Potential exposure to pet dander, smoke, dust, and other environmental conditions
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.  The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. 

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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