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I.T. Administrator II in SmyrnaGeorgia.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

 TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company?

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I.T. Administrator II

Smyrna | Georgia | United States | 30080

It’s great being part of a culture where entrepreneurship and team spirit are not just buzzwords.

We are committed to our associates and customers.  This makes our business successful.

If you love working with a great group of people and desire the opportunity to grow, this is the place for you.

Job Description:

Purpose

This position supports the company with enterprise-wide responsibilities for help desk support, network administration support, IT hardware support, and Windows applications support (excluding Escalate products).  This role will develop advanced technical and business process skills to prepare for expanded roles within the enterprise.

Minimum Eligibility Requirements

  • BS or BA degree in Computer Science (Relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education)
  • 2-5 years of network administration and/or help desk experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
  • Advanced knowledge of Microsoft Exchange, Office 365 and Active Directory Management
  • Solid knowledge of Cisco Call Manager and Cisco Unity
  • Advanced knowledge of Microsoft Office Suite
  • Strong grasp of TCP/IP logic, OSI model, network layering and connectivity challenges
  • Strong understanding of server backup software and virtual server environments is a plus
  • Must be able to adapt to an ever changing technological environment
  • Possess intermediate project management skills
  • Ability to work effectively and efficiently in a team environment
  • Excellent communication skills in various environments (virtual and in-person communication)
  • Must be a creative and critical thinker
  • Ability to assist in team prioritization and work through end users issues, providing continuous feedback related to resolution
  • Proactively develop solutions to common incidents
  • Willingness to work a flexible schedule

Essential Functions

  • Subject matter expert in end-user mobile device solutions (i.e. Air Watch) with ability to configure, troubleshoot and lead training
  • Responsible for supporting multiple projects which include the ability to create cost models, plan financing and code invoices appropriately
  • Ability to identify, learn and gain experience with a specialized IT or business process area
  • Assist in the planning and developing of IT team work schedule; using applicable scheduling tools
  • Set up and maintenance of employees system access, including; active directory management, Cisco Call Manager and Unity
  • Process flow and support documentation for areas of responsibility
  • End user training for access to company systems and networks, cell phone and Microsoft application navigation, voicemail and hardware such as printers, paging systems, IP phones and PC’s
  • Respond to help desk inquiries and record all inquiries in the help desk software
  • Resolve help desk inquiries or when required escalate the issue
  • Provide maintenance related to company IT assets (i.e. printers, PC’s, routers, etc.) through the issuance of trouble tickets to vendors, directing the end user through repairs or personally completing the repair
  • Add, move and change IT assets in the IT asset inventory database
  • Assist in management of exchange servers, shared drives, and other miscellaneous servers
  • Assist with new store setup and retrofits as required (including wiring, PC configuration, network and phone configuration, etc.)
  • Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
  • Assist in the system/hardware support of payroll applications and time clocks
  • Assist in the review of IT invoices and comparison to budget objectives
  • Assist in tracking of maintenance agreements with 3rd party providers (i.e. Cisco, IBM, etc.)
  • Provide input in the development of IT strategy and tactics for the company, including policies, procedures, etc.

Working Conditions (travel, hours, environment)

  • Limited travel required including air and car travel

  • The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

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WHY WORK FOR US?


Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

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