Digital Experience Manager

  • Atlanta, Georgia, 30339

Purpose

This position is responsible for identifying and effectively documenting user problems to be solved (requirements, user stories) and working closely with the Digital Experience Manager on associated roadmaps to meet customer expectations and business goals for their digital product - flooranddecor.com. This position is a key contributor to the success of flooranddecor.com in the market and seeks to drive revenue and enhanced customer experience through product evolution, enhancement and optimization efforts. The ability to demonstrate positive performance and increased competitiveness for the digital product is highly important to success in this role. Specific areas of responsibility include the purchase & post purchase areas of flooranddecor.com such as:

  • Cart

  • Checkout

  • Payments Processing

  • Order Visibility & History

  • Delivery & Pickup

  • Customer Care

Minimum Eligibility Requirements

  • 2+ years of digital project management and/or business analyst experience

  • 1+ years of eCommerce experience ideally with Salesforce CommerceCloud / Demandware

  • Stakeholder management experience with groups such as eComm, marketing, merchandising, UX designers, and development teams

  • Strong analytical skills and the ability to learn quickly.

  • Understanding of Software Development Life Cycle (SDLC), Agile Methodology

  • Exposure to and understanding of key UX (user experience) concepts and processes

  • Strong attention to detail

  • Strong written and verbal communication skills, interpersonal and negotiation skills

  • Experience with presenting to Managers, Senior Managers, and Directors

  • Demonstrated ability to work independently as well as cross-functionally with a team to execute tasks and projects and achieve desired results

  • Must be organized and possess strong problem-solving skills

  • Ability to multi-task and work in a fast-paced environment

  • Must pass pre-employment background check

  • Experience with eCommerce checkout and/or supply chain knowledge ideal but not required

ESSENTIAL JOB FUNCTIONS

  • Gathers input from stakeholders including eComm, marketing, and merchandising

  • Participates in product backlog prioritization process

  • Assists with product backlog management, including backlog refinement, and prioritizing development based on business need while integrating efforts wherever feasible (cross-team, cross-platform, cross-initiative)

  • Derives and communicates recommendations for product enhancements and new capabilities, partnering with leadership to prioritize based on business/competitive need and feasibility

  • Documents business requirements, user stories, and acceptance criteria for projects and backlog items, and confirms/validates with key stakeholders.

  • Chases down gaps in requirements, data structure etc. to ensure complete requirements.

  • Partners with analytics team to determine success criteria/KPIs for the product and new features

  • Engages and collaborates with UX designers for the creation of designs that reflect business requirements

  • Conducts competitive research to identify best-in-class experiences and key trends

  • Provides business insight during solution implementation/interpretation of business requirements, educating project teams on user problems and evaluating relative development solutions

  • Partners with QA to ensure proper testing scenarios are captured and executed

  • Provides subject matter expertise in digital user experience, usability, information architecture

  • Advocates for an aligned customer experience across customer touchpoints including email, CRM, and customer care

  • Reviews analytics to identify opportunity areas for product improvement

Working Conditions (travel, environment)

  • Limited travel required

  • The noise level in the work environment is typically quiet to moderate

  • 3 days a week in office: Tuesday - Thursday

Physical/Sensory Requirements

  • Hybrid Role – in office & remote

  • Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

  • Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

BENEFITS & REWARDS:

  • Bonus opportunities at every level

  • Career advancement opportunities

  • Relocation opportunities across the country

  • 401k with discretionary company match

  • Employee Stock Purchase Plan

  • Referral Bonus Program

  • Corporate Discount Programs

  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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