The eCommerce Product Content Manager will be responsible for the development and execution of improving the consumer experience through online product content. Specifically, this position will focus on helping to identify, build and execute strategies that will inform, inspire and provide product information online in a manner that improves conversion online or in store purchases. Responsibilities will include product launches, growing and managing product question and answer, assisting with the management of 3rd party vendors and building our connected content presence.
Minimum Eligibility Requirements
Five years or more of relevant merchandising and/or ecommerce experience required
Managing direct reports
Working knowledge of content management systems (CMS)
Advanced excel knowledge, Power BI experience preferred
Strong analytical skills required
Proven track record of building and managing processes
Proven problem-solving, project management and team building skills
Has exempt level experience involving various online merchandising positions
Experience managing cross-functional processes
Must possess excellent customer service skills and work well under pressure
Ability to multi-task, meet deadlines, and work in a fast-paced environment
Essential Job Functions
Ensure that all merchandising, marketing and promotional content deadlines are met and that tagging and set KPIs are met
Manages cross functional Product Q&A process as well as manages a growing Product Q&A team
Identifies content needs, execution and implementation based on internal and consumer input
Builds and manages video content strategy and manages the video product online
Manages and continues to develop overall online product content strategy
Assists in 3rd party vendor management
Manages brand and major product launches
Assist Production Team in writing requirements
Represents eCommerce in cross functional content creation
Reports weekly, troubleshoots and resolves any online issues or bottlenecks
Working Conditions (travel, environment)
Limited travel required including air and car travel
While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles.
The noise level in the work environment is typically quiet.
Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
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