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Divisional Credit Manager in GlendaleArizona.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

 Time, Talent & Teamwork.

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

Opportunities to advance.

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company?

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Divisional Credit Manager

Glendale | Arizona | United States | 85308

It’s great being part of a culture where entrepreneurship and team spirit are not just buzzwords.  If you love working with a great group of people and desire the opportunity to grow, this is the place for you.

Purpose

This position reports to the Director of Credit Programs, with a dotted line to the Sr. Manager of Credit Operations.  The primary responsibility of the Divisional Credit Manager will be driving the growth of the company’s private label credit programs, including consumer and PRO, within their assigned Division and through this, the growth of the company’s overall growth and profitability. This position will serve as a vital link between the stores and their SSC partners with a focus on driving credit sales through identifying areas of opportunity and determining and executing strategies to drive improved results. The Divisional Credit Manager will also serve as the first point of contact for store and customer service issues. The Divisional Credit Manager will work closely with the Divisional Specialty Sales Directors to partner in driving credit results. This role owns the responsibility of improving the knowledge, skills and sales behaviors of F&D store leadership and associates to increase credit sales within each individual store in their Division.

                                                                                                                          

Minimum Eligibility Requirements

  • Three+ years of relevant experience in progressively responsible sales leadership roles within retail required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the Company
  • Must possess strong leadership and communication abilities to drive ideas across their division
  • Clear and concise communicator accomplished at executing strategy and building consensus without direct authority
  • Ability to analyze credit and sales data and develop recommendations and strategic solutions.
  • Ability to lead and influence change
  • Demonstrated retail sales experience with an emphasis on influential leadership and improving productivity, service, and quality in a sales environment
  • Proven management of multiple, concurrent, organization wide projects with significant credit and sales impact
  • Exceptional presentation skills
  • Ability to work collaboratively
  • Proven problem-solving and team building skills
  • Excellent organizational, planning, prioritization and time management skills
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment

Essential Functions

  • Drive credit performance by analyzing each of the markets in the Division to determine a plan of action to generate improved, consistent, and sustainable results
  • Consistently review key performance indicators to identify and address opportunities for improvement including implementing marketing initiatives specific to assigned markets
  • Ensure that all store leadership and associates within the Division understand all regulatory requirements of marketing and presenting the credit program to our customers
  • Act as a coach to store leadership and as a resource to each store employee to inspire and promote the success of each store
  • Lead the implementation of credit sales behaviors, tools, and technology improvement initiatives across the division
  • Serve as the first point of contact for store and customer service issues
  • Facilitate In-store training on credit customer benefits, sales behaviors, tools and processes to enable Floor & Decor stores to deliver a consistent, “best in class” experience, driving sales and service
  • Continuously drive sales results through team engagement, empowerment and accountability

Working Conditions (travel, environment)

  • Approximately 70%+ travel required, including overnight air and car travel

  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles.  The noise level in the work environment is typically quiet to moderate
  • This position is salaried, knowing it may include hours which exceed 8 hours in a day or 40 hours in a week

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Note:   Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

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