Dispute Resolution and Fraud Specialist

  • Atlanta, Georgia, 30339

Purpose

The Dispute Resolution and Fraud Specialist will assist with various efforts to protect the assets of Floor & Decor by identifying and addressing potential losses proactively, carrying out audit processes related to various transaction tenders, responding quickly and appropriately to chargebacks and other potential losses, assisting stores in ongoing loss prevention efforts, and assisting with other Sales Audit tasks as needed.  The Fraud Analyst will work alongside Treasury Operations/Sales Audit, Operations, IT, and Safety & Asset Protection to ensure all efforts are made to mitigate bad debt loss.

The scope of this role includes carrying out effective and efficient processes and audits in order to identify, respond to, and limit potential losses. The Fraud Analyst will also assist members of the Treasury Operations team in various projects and tasks, as assigned.  Other duties and projects may be assigned as needed.

Minimum Eligibility Requirements

  • Bachelors in Accounting or Finance and understanding of basic accounting and balancing procedures
  • Sense of ownership, urgency, and diligence towards the prevention and collection bad debt
  • Strong analytical skills and the desire to identify areas of opportunity
  • Strong interpersonal skills and the ability to interact with all levels of the company
  • Strong written and verbal communication skills and the ability to communicate effectively while remaining tactful and courteous
  • Proficient with Microsoft Office Suite (Intermediate level in Excel)
  • Detail oriented and highly organized
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment
  • Self-starter with strong desire to succeed
  • Must pass pre-employment background check

Essential Functions

  • Actively work all open chargebacks and other disputes including:  
  • Data entry and tracking
  • Collaboration with other teams and store management, as necessary
  • First contact with customers for discovery and potential resolution of disputes
  • Providing first response to all chargeback requests within 24 hours of receipt
  • Ability to manage time and organizational skills to meet stringent deadlines
  • Identify patterns which may indicate areas of opportunity for the company or may require further investigation:
  • Identify high-risk activities & processes and work with other members of the Fraud Team to eliminate or mitigate these
  • Identify associate/transaction/customer patterns that require additional research
  • Assist in the development of training and educational materials regarding chargeback and bad debt prevention as needed
  • Create and analyze daily, weekly, and monthly reports measuring accuracy of sales transactions, potential and actual bad debt, and other store performance metrics
  • Work with stores to resolve all significant variances from daily variance logs
  • Manage daily processes related to returned checks, including entering claims, reconciling payments, and tracking aged claims
  • Review high-risk transactions as needed to prevent potential losses in both retail and eCommerce environments, including the use of fraud detection software
  • Assist with other Treasury Operations/Sales Audit tasks and projects as needed

Working Conditions (travel, hours, environment)

  • This position is hourly

  • This position is performed in an office environment
  • The noise level in the work environment is typically quiet

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Note:  All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities.  Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included.   However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.

BENEFITS & REWARDS:

  • Bonus opportunities at every level

  • Career advancement opportunities

  • Relocation opportunities across the country

  • 401k with discretionary company match

  • Employee Stock Purchase Plan

  • Referral Bonus Program

  • Corporate Discount Programs

  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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