Dispute Resolution and Fraud Specialist

  • Atlanta, Georgia, 30339

The Dispute Resolution and Fraud Specialist will assist with various efforts to protect the assets of Floor & Decor by responding quickly and appropriately to chargebacks and other disputes, assisting stores in ongoing loss prevention efforts, and assisting with other Treasury Operations tasks as needed.  The Dispute Resolution and Fraud Specialist will work alongside Treasury Operations, Store Operations, IT, and Safety & Asset Protection to ensure all efforts are made to mitigate bad debt loss.

The scope of this role includes carrying out effective and efficient processes and audits in order to identify, respond to, and limit potential losses.  The Dispute Resolution and Fraud Specialist will also assist members of the Treasury Operations team in various projects and tasks, as assigned.  Other duties and projects may be assigned as needed.

Minimum Eligibility Requirements:

  • Bachelors in Business, Finance, Criminal justice, or other relevant field
  • Sense of ownership, urgency, and diligence towards the prevention and collection bad debt
  • Strong analytical skills and the desire to identify areas of opportunity
  • Strong interpersonal skills and the ability to interact with all levels of the company
  • Strong written and verbal communication skills and the ability to communicate effectively while remaining tactful and courteous
  • Proficient with Microsoft Office Suite
  • Detail oriented and highly organized
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment
  • Self-starter with strong desire to succeed
  • Must pass pre-employment background check

Essential Job Functions:

  • Actively work all open payment disputes and chargebacks
  • Provide first action to all chargeback requests within 24-hours of receipt
  • Enter data and information regarding customer claims into standardized format
  • Work to facilitate communication between customer, store and claims department as needed
  • Serve as mediator between multiple involved parties in an effort to come to a resolution for customer disputes
  • Compile and compose findings into response to be provided back to bank or other entity
  • Escalation  to the Fraud Strategy Management team, as necessary
  • Manage daily processes related to returned checks, including entering claims and tracking aged claims
  • Use reports and analytics to identify patterns which may indicate areas of opportunity for the company or may require further investigation:
  • Identify high-risk activities & processes and work with the Fraud Strategy Management Team to eliminate or mitigate these
  • Identify associate/transaction/customer patterns that require additional research
  • Initial screening of high-risk transactions as needed to prevent potential losses in both retail and eCommerce environments
  • Assist with other Treasury Operations tasks and projects as needed

Working Conditions (travel & environment)

  • Limited travel required including air and car travel.
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse


Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. 

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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