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Digital Experience Manager in SmyrnaGeorgia.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

 Time, Talent & Teamwork.

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

Opportunities to advance.

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company?

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Digital Experience Manager

Smyrna | Georgia | United States | 30080

It’s great being part of a culture where entrepreneurship and team spirit are not just buzzwords.

We are committed to our associates and customers.  This makes our business successful.

If you love working with a great group of people and desire the opportunity to grow, this is the place for you.

Job Description:

Purpose

This position is responsible for identifying and effectively documenting user problems to be solved (requirements, user stories) and managing associated roadmaps to meet customer expectations and business goals for their digital product - flooranddecor.com. This position is ultimately responsible for the success of flooranddecor.com in the market and seeks to drive revenue and enhanced customer experience through product evolution, enhancement and optimization efforts. The ability to demonstrate positive performance and increased competitiveness for the digital product is highly important to success in this role.

Minimum Eligibility Requirements

  • 5+ years of digital product management and/or business analyst experience
  • 3+ years of eCommerce experience ideally with Salesforce CommerceCloud / Demandware
  • Stakeholder management experience with groups such as eComm, marketing, merchandising, UX designers, and development teams
  • Strong analytical skills and the ability to learn quickly. Understanding of Software Development Life Cycle (SDLC), Agile Methodology
  • Exposure to and understanding of key UX (user experience) concepts and processes
  • Strong attention to detail
  • Strong written and verbal communication skills, interpersonal and negotiation skills
  • Experience with presenting to executives at the Director, Sr Director, and VP level
  • Demonstrated ability to work independently as well as cross-functionally with a team to execute tasks and projects and achieve desired results
  • Must be organized and possess strong problem-solving skills
  • Ability to multi-task and work in a fast-paced environment
  • Must pass pre-employment background check and drug screening

Essential Job Functions

  • Gathers input from stakeholders including eComm, marketing, and merchandising
  • Defines and evolves product backlog prioritization process
  • Manages product backlog, including backlog grooming, and prioritizing development based on business need while integrating efforts wherever feasible (cross-team, cross-platform, cross-initiative)
  • Derives and communicates recommendations for product enhancements and new capabilities, partnering with leadership to prioritize based on business/competitive need and feasibility
  • Documents business requirements, user stories, and acceptance criteria for projects and backlog items, and confirms/validates with key stakeholders
  • Partners with analytics team to determine success criteria/KPIs for the product and new features
  • Engages and collaborates with UX designers for the creation of designs that reflect business requirements
  • Conducts competitive research to identify best-in-class experiences and key trends
  • Provides business insight during solution implementation/interpretation of business requirements, educating project teams on user problems and evaluating relative development solutions
  • Partners with QA to ensure proper testing scenarios are captured and executed
  • Provides subject matter expertise in digital user experience, usability, information architecture
  • Advocates for an aligned customer experience across customer touchpoints including email, CRM, and customer care
  • Reviews analytics to identify opportunity areas for product improvement
  • Conducts user testing to identify opportunities for product improvement
  • Manages the A/B testing program including collecting input from stakeholder groups, generating and curating test ideas, capturing requirements, and coordinating with UX design to generate test designs

Working Conditions (travel, environment)

  • Limited travel required
  • The noise level in the work environment is typically quiet to moderate

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

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Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

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