Product Content Operations Manager

  • Atlanta, Georgia, 30339

Purpose:

The purpose of the Product Content Operations Manager is to build and deliver best in class online product content that ultimately translates to measured sales both online and in stores.  The right candidate will ensure that the product content strategy is executed with the necessary process, project management and technology needed to deliver a best in class experience online.   Key responsibilities for this role are around new process development and improvement of efficiencies on existing processes, delivering all types of product content including online imagery, delivering store to digital experiences, specific online product content and expanding our product assortment in partnership with the merchant teams.  This person will work closely with the product content strategy team, ecommerce user experience team, merchants and marketing to scope, size and or source the content to deliver the initiative on time. 

A key, specific initiative of this position will be to dissect, re-engineer and deliver online product imagery through a process that builds on the efficiencies, technologies and resources amongst a very cross functional team. Another key responsibility of this role will be to develop a turn key store to digital experience program in partnership with the product content strategy team, store visual team and merchants.  

Minimum Eligibility Requirements:

  • 5+ years of experience in managing integrated content production
  • Working knowledge of content management systems (CMS), Digital Asset Management (DAM) and Product Information Management (PIM)
  • Experience in the execution of store to digital initiatives including QR creation and maintenance, etc.
  • Proven track record of building and maintaining complex processes that involve multiple teams 
  • Managing Direct Reports
  • Strong project management skills
  • Familiarity with Salesforce Commerce Cloud is a plus
  • Experience using project management software such as Jira or Workfront

Essential Job Functions:

  • Reengineer, enhance efficiencies and own the evaluation of technology needs for the entire online imagery process
  • Manage, including tracking, all throughput for online images including owning the partnership with our 3rd party vendor to deliver high quality online imagery
  • Source all types of inspirational imagery for the website
  • Represent ecommerce in the onboarding of new express ship vendors
  • Maintain status and update all projects and initiatives in the given project management software
  • Own the execution of store to digital experiences including QR code creation, management and reporting
  • Own the relationship between Marketing and product content to ensure timelines and needs are communicated and met. 
  • Maintain excellent cross-functional relationships and deep insight of the online business including having a key partnership with all teams who work on multi-channel customer engagement touch points to ensure experience vision consistency
  • Vendor Management

WORKING CONDITIONS (TRAVEL & ENVIRONMENT):

  • Frequent travel required including air and car
  • While performing the duties of this job, the employee may occasionally be exposed to a warehouse environment and moving vehicles.  The noise level in the work environment is typically quiet to moderate.

PHYSICAL/SENSORY    REQUIREMENTS

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Benefits & Rewards

  • Bonus opportunities at every level

  • Career advancement opportunities

  • Relocation opportunities across the country

  • 401k with discretionary company match

  • Employee Stock Purchase Plan

  • Referral Bonus Program

  • Corporate Discount Programs

  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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