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Design Services Manager in SmyrnaGeorgia.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

 TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company?

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Design Services Manager

Smyrna | Georgia | United States | 30080

It’s great being part of a culture where entrepreneurship and team spirit are not just buzzwords.

We are committed to our associates and customers.  This makes our business successful.

If you love working with a great group of people and desire the opportunity to grow, this is the place for you.

Job Description:

Purpose

This position is responsible for leading and managing programs and process initiatives that ensure the optimization of the company’s consultative multi-channel design services.  Leading efforts that ensure Floor & Decor delivers an inspirational design experience while driving sales and best in class service will be a pivotal part of the role. Additionally, the Design Services Manager will be responsible for executing the strategy and evolving standards for Floor & Decor Design Services.

Minimum Eligibility Requirements

  • Bachelor’s degree in Interior Design or design/art related (relevant experience can be substituted for the required education)
  • Two years of relevant experience in progressively responsible leadership roles within retail or design service related industry required
  • Strong communication skills required to effectively drive the Design Service initiatives at all levels, to include Executive leadership.
  • Ability to analyze and decipher business needs (i.e dashboards, conversion, and labor models) to provide all stores with the tools needed to continually improve upon and progress the design business.
  • Demonstrated retail sales experience with an emphasis on influential leadership and improving productivity, service, and quality in an operational environment
  • Ability to lead multiple, concurrent, and organizational wide projects
  • Exceptional presentation skills
  • Analytical skills and detail orientation are a must
  • Ability to work collaboratively
  • Proven problem-solving and team building skills
  • Excellent organizational skills
  • Strong computer skills including Microsoft Office Suite
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment

Essential Functions

Customer Service

  • Manages the Design Service processes and tools to enable Floor & Decor to deliver a consistent, “best in class” sales experience that leads our customers through a seamless inspirational design process.
  • Execute and measure engagement and the overall success of all design tools.
  • Manage and maintain design service standards that allow for the continued identification and tracking of key performance indicators enabling measurement design team performance and customer’s design experience
  • Lead implementation of design-focused process improvement initiatives across multiple geographies and consumer trends
  • Manage multiple, concurrent, large scale projects related to design services and planning with cross-functional impact and large-scale cost and earnings impact
  • Partner with store operations by leading the identification of design opportunities related to proposed process, system, and initiative changes 
  • Work collaboratively with PRO, Learning, IT, Marketing, Merchandising, and Field Management to communicate and effectively train design associates regarding process improvement and work standards
  • Serve as a subject matter expert for topics, discussions, and projects related to design services

Working Conditions (travel, hours, environment)

  • Significant overnight travel required including air and car travel

  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles.  The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

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WHY WORK FOR US?


Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

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