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Department Supervisor in AvonMassachusetts.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

 Time, Talent & Teamwork.

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

Opportunities to advance.

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company?

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Department Supervisor

Avon | Massachusetts | United States | 02322

It’s great being part of a culture where entrepreneurship and team spirit are not just buzzwords.

We are committed to our associates and customers.  This makes our business successful.

If you love working with a great group of people and desire the opportunity to grow, this is the place for you.

Purpose
This position is responsible for training and developing Sales Consultants and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Minimum Eligibility Requirements
High School Diploma or GED
1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
Excellent communication, interpersonal and analytical skills
Ability to perform in a high volume, highly complex location
Ability to demonstrate initiative and be a self-starter
Ability to multi-task and work in a fast-paced environment
Must possess excellent customer service skills and work well under pressure

Essential Functions
Act and work in a manner that is consistent with company’s core values
Demonstrate a thorough understanding and compliance with the company’s safe lifting practices general safety/standard operating procedures
Drive, teach and adhere to the P’s of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services
Provide direction to all Sales Consultants to ensure a highly attentive and accurate level of customer service
Develop and train Sales Consultants by conducting daily sales observations and daily sales meetings
Complete all product specialist certification courses
Demonstrate an thorough understanding of inform, inspire, and installation
Demonstrate an understanding of all business reports in order to be the best in merchandising, in-stock and pricing position. Reports include, but are not limited to the following:Profit Loss statements (P&L)
Category Performance Report (CPR)
Business Analysis Tool Report (BAT)
Store Purchase Order Analysis Report (STPOA)
Store Price Change Report (STPRC)

Ensure the overall merchandising, pricing, and organization of the department is in accordance with the Visual Standard Guide
Communicate standard operating procedure direction and changes to all associates in a timely manner
Complete the Industrial Truck (forklift) proficiency testing and certification, and state required guidelines
Complete Low’s and Out’s and report major discrepancies to ICS and Management
Direct and communicate the flow of product to the showroom floor through the use of the Overnight/Merchandise Team
Validate all product placement and pricing within the department
Process customers at check-out using the point of sale (POS) system
Process customer refunds and exchanges according to established guidelines
Present ‘how-to’ classes to customers
Follow established cash, check and charge card acceptance procedures
Answer the telephone according to accepted guidelines
Stock and tag merchandise displays as required
Create price tags and merchandise signs
Work as KCM or Manager on Duty as required

Working Conditions (travel, hours, environment)
While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.


Physical/Sensory Requirements
Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

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