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Customer Experience Specialist in KennesawGeorgia.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

 TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company?

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Customer Experience Specialist

Kennesaw | Georgia | United States | 30144

It’s great being part of a culture where entrepreneurship and team spirit are not just buzzwords.

We are committed to our associates and customers.  This makes our business successful.

If you love working with a great group of people and desire the opportunity to grow, this is the place for you.

Job Description:

PURPOSE

The Customer Experience Specialist is responsible for making the first and last impression on all customers that visit Floor and Decor.  This associate exhibits the eagerness to engage customers, learn about their projects, and direct them to the nearest sales associate.  In addition to monitoring customer traffic on the front end the associate is expected to help customers load their vehicles out of the front of the store and help maintain the appearance of the parking lot.  This role will be trained to assist customers with checkout and returns.

MINIMUM ELIGIBILITY REQUIREMENTS

  • High School diploma or equivalent (relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education)
  • At least six (6) months to one (1) year of cashier or customer service experience
  • Excellent interpersonal and teamwork skills
  • Ability to work with and maintain effective working relationships with other departments in the company
  • Must be detail oriented
  • Must possess excellent customer service skills and work well under pressure
  • Effective communication skills (oral and written)
  • Experience working in a customer service environment
  • Ability to work in a fast paced internal and external environment in varying types of weather
  • Available to work extended hours, especially during peak seasons
  • High energy and willing to assist all customers

ESSENTIAL FUNCTIONS

  • Responsible for the hand loading of customer product into their vehicles.
  • Responsible for greeting all customers at the front of the store and helping direct them to the appropriate department
  • Making sure that the parking lot is clear of all shopping carts/flatbeds and that they are placed in designated holding areas after use
  • Responsible for general appearance of the parking lot, ensuring that all large trash and other debris are picked up and disposed of
  • Comply with the company’s safety standard operating procedures for lifting practices
  • Act and work in a manner that is consistent with the company’s core values
  • Process customers at checkout using the point of sale (POS) system
  • Scan items and ensure pricing is correct
  • Dispense correct change
  • Bag items carefully
  • Take money in the form of cash, credit card, or check
  • Greet every customer in a helpful and courteous manner
  • Properly review all product customer is buying (expect to lift boxes)
  • Process customer refunds and exchanges according to established guidelines
  • Open and close registers as instructed
  • Act and work in a manner that is consistent with the company’s core values
  • Answer the telephone according to established guidelines
  • Create tags and merchandise signs
  • Stock and tag merchandise displays as required
  • Perform other related duties as directed by management

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

PHYSICAL/SENSORY REQUIREMENTS

Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.  The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. 

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WHY WORK FOR US?


Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

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