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Customer Care Specialist in MariettaGeorgia.

Customer Care Specialist

Full Time | Marietta | Georgia | 30067

It’s great being part of a culture where entrepreneurship and team spirit are not just buzzwords.  If you love working with a great group of people and desire the opportunity to grow, this is the place for you.

Purpose

This position is responsible for answering incoming calls/chat from customers.  The primary role includes placing orders, respond to inquiries and invoice questions, handle customer complaints, troubleshooting problems and providing product information. 

Minimum Eligibility Requirements

  • Previous experience in a customer support role
  • Ability to multi-task by managing phone calls and chat agent while efficiently navigating between multiple computer screens
  • Ability to clearly communicate policies and procedures and connect with customers over the phone and/or chat agent
  • Basic PC aptitude including proficiency in keyboard skills. Must be able to type at 35 wpm
  • High School Degree or equivalent

Preferred Eligibility Requirements

  • Familiarity with CRM systems and practices
  • Experience in a high-volume customer service center
  • Bi-Lingual (Spanish)

Essential Functions

Customer Service

  • Provide customers with excellent service via the phone, email and chat
  • Utilize and navigate the company's website in order to provide customers with an  
    exceptional shopping experience
  • Handle customer orders from order inception to completion (including follow-up)
  • Communicate with store personnel regarding customer orders and logistics
  • Handle customer complaints in a professional, courteous and timely manner
  • Frequently attend training seminars to improve knowledge of Floor and Decor products and services
  • Any additional duties as assigned

Working Conditions (travel, hours, environment)

  • The noise level in the work environment is typically quiet to moderate

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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