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Customer Care Specialist 3 in MariettaGeorgia.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

 TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company?

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Customer Care Specialist 3

Marietta | Georgia | United States | 30067

It’s great being part of a culture where entrepreneurship and team spirit are not just buzzwords.

We are committed to our associates and customers.  This makes our business successful.

If you love working with a great group of people and desire the opportunity to grow, this is the place for you.

Job Description:

What You’ll Do

We work to ensure that each customer that shops with us has a unique experience. As a Call Center Specialist at Floor & Decor, you are responsible for answering incoming calls from customers who desire to place orders, respond to inquiries and invoice questions, handle customer complaints, troubleshoot problems and provide product information.

To be successful, you will need to be detail oriented, highly organized and possess excellent phone etiquette and customer services skills. High proficiency is MS office suite. You will provide support to level 1 and level 2 associates.

Floor and Decor offers competitive pay, benefits, and flexible scheduling including nights, weekends, and holidays.

Duties and Responsibilities:

  • Navigation of company’s website
  • High quality customer service
  • Handle customer’s needs
  • Must be able to type 35 WPM
  • Maintain internal CRM System

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WHY WORK FOR US?


Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

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