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CRM Manager in SmyrnaGeorgia.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

 TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company?

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CRM Manager

Smyrna | Georgia | United States | 30080

It’s great being part of a culture where entrepreneurship and team spirit are not just buzzwords.

We are committed to our associates and customers.  This makes our business successful.

If you love working with a great group of people and desire the opportunity to grow, this is the place for you.

Job Description:

Purpose

This position will lead the development and implementation of the CRM platform and marketing strategies for Floor & Decor to effectively engage with its consumers.  This role will create systems to enhance the view of the consumer and to further develop capabilities in direct marketing and consumer purchase intention and action.

  • Overview and vision to all technical aspects of Salesforce Sales Cloud, Marketing Cloud & Commerce, including data migrations, data quality, systems integrations, and 3rd party applications
  • Responsible for championing customized solutions that support business requirements and drive key business decisions
  • Partnership with key stakeholders across departments including IT, Ecommerce, PRO, Operations & Marketing
  • Lead, develop and implement site, concept or brand specific CRM strategies in partnership with key stakeholders
  • Create and execute strategies for acquisition and retention campaigns in order to drive frequency, AOV and LTV improvements
  • Engage with stakeholders and participate in discussions for new and innovative approaches of driving traffic, conversion and revenue and improving ROAS on campaigns, while driving higher LTV per customer
  • Conceptualize original ideas that bring simplicity to complex CRM strategies and work with database partners to deliver this in a seamless and cost-effective fashion
  • Provide on-going analysis from an effectiveness perspective (ROAS) on all CRM campaigns and drive incremental optimization and improvements as we scale and refine
  • Be strongly “data centric” and “data-driven” and “model oriented” to provide both thought leadership and innovation to this strategic communication capability
  • Be compliant with all appropriate Privacy Preferences and Security protocols.

Minimum Eligibility Requirements

  • Bachelor’s degree (relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education)
  •  Three to Five years of relevant experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
  • Experience with CRM, personalization, email and digital marketing
  • Ability to formulate vision and focus teams on measured goals
  • Must be able to work with technical data as well as creative concepts
  • Strategically and analytically capable to match day-to-day execution requirements.
  • Ability to work in a fast paced environment with shifting priorities
  • Strong time management, organization, and project management skills
  • Understands the concepts of 1-1 marketing.
  • Proven problem-solving and team building skills
  • Strong computer skills including Microsoft Office Suite
  • Must be detail oriented and organized
  • Must possess excellent customer service skills and work well under pressure

Essential Job Functions

Working Conditions (travel,   environment)

  • Limited travel required including air and car travel
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles.  The noise level in the work environment is typically quiet to moderate

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer at its sole discretion.

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WHY WORK FOR US?


Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

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