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CRM Manager in AtlantaGeorgia.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

 Time, Talent & Teamwork.

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

Opportunities to advance.

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company?

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CRM Manager

Atlanta | Georgia | United States | 30339

It’s great being part of a culture where entrepreneurship and team spirit are not just buzzwords.  If you love working with a great group of people and desire the opportunity to grow, this is the place for you.

Purpose:

This position will lead the development and implementation of the CRM platform and marketing strategies for Floor & Decor to effectively engage with its consumers.  This role will create systems to enhance the view of the consumer and to further develop capabilities in direct marketing and consumer purchase intention and action.

Minimum Eligibility Requirements

Bachelor’s degree

3 - 5 years of relevant experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company

Experience with Salesforce.com Sales and Marketing Cloud (Campaign and Opportunity Management)

Experience with CRM, personalization, email and digital marketing

Preferable experience with Scrum and agile IT development

Ability to formulate vision and focus teams on measured goals

Proven problem-solving and team building skills

Must be able to work with technical data as well as creative concepts

Strategically and analytically capable to match day-to-day execution requirements

Ability to work in a fast paced environment with shifting priorities

Strong time management, organization, and project management skills

Understands the concepts of 1-1 marketing

Strong computer skills including Microsoft Office Suite

Must be detail oriented and organized

Excellent communication skills (verbal and written)

Must possess excellent customer service skills and work well under pressure

Essential Job Functions:

  • Overview and vision to all technical aspects of Salesforce Sales Cloud, Marketing Cloud & Commerce, including data migrations, data quality, systems integrations, and 3rd party applications
  • Partnership with key stakeholders across departments including IT, Ecommerce, PRO, Customer Care, Operations & Marketing
  • Lead, develop and implement site, concept or brand specific CRM strategies in partnership with key stakeholders
  • Translate customer models and business processes / requirements into Salesforce user stories
  • Follow-up with IT Product Owner on Salesforce enhancements and conduct UAT for new developments
  • Define standards and business rules for campaign and opportunity management in Salesforce in order to ensure data integrity for reporting and customer segmentation
  • Engage with stakeholders and participate in discussions for new and innovative approaches of driving traffic, conversion and revenue and improving ROAS on campaigns, while driving higher LTV per customer
  • Conceptualize original ideas that bring simplicity to complex CRM strategies and work with database partners to deliver this in a seamless and cost-effective fashion
  • Provide on-going analysis from an effectiveness perspective (ROAS) on all CRM campaigns and drive incremental optimization and improvements as we scale and refine
  • Be strongly “data centric” and “data-driven” and “model oriented” to provide both thought leadership and innovation to this strategic communication capability
  • Be compliant with all appropriate Privacy Preferences and Security protocols.

Working Conditions (travel & environment)

  • Limited travel required including air and car

  • The noise level in the work environment is typically quiet to moderate.

PHYSICAL/SENSORY REQUIREMENTS

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

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