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Care Center Assistant Supervisor in MariettaGeorgia.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

 Time, Talent & Teamwork.

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

Opportunities to advance.

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company?

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Care Center Assistant Supervisor

Marietta | Georgia | United States | 30067

It’s great being part of a culture where entrepreneurship and team spirit are not just buzzwords.  If you love working with a great group of people and desire the opportunity to grow, this is the place for you.

Purpose

The Care Center Assistant Supervisor is designed to have a single point of contact in each functional group who can be the sounding board to Management on issues encountered by their teams, issues or suggestion to make their functional area better and communicate new policy or system changes to their team. This position will be accountable for team metrics, coaching and mentoring of team members. The position will act as a leader in their teams, will perform the tasks of the job exceptionally, will answer questions when asked and knowledgeable on the correct response and will engage management when not knowledgeable to get the correct answer for their team. The position will meet with management periodically to discuss opportunities for improvement for their teams and their input will be sought on various subjects, by management, to assist with driving company improvements.

Minimum Eligibility Requirements

  • 3+ years of call center, customer service, or supervisory experience required
  • Proficiency with technology, especially computers, software applications, and phone systems
  • Ability to coach, train, and motivate employees and evaluate their performance
  • Basic PC aptitude including proficiency in keyboard skills. Must be able to type at 45 wpm
  • Ability to work overtime as necessary to meet quotas
  • High School Degree or equivalent

Preferred Eligibility Requirements

  • Familiarity with CRM systems and practices (Five9 and SalesForce preferred)
  • 5 years of experience in a high-volume customer service center
  • Bi-Lingual (Spanish)

Essential Functions

  • Hiring, training, and preparing care center representatives to respond to customer questions and complaints and troubleshoot problems with services or products
  • Ensuring specialists understand and comply with all care center objectives, performance standards, and policies
  • Answering specialists’ questions regarding best practices or difficult calls
  • Identifying operational issues and suggesting possible improvements
  • Assist with any additional tasks as needed
  • Strong customer service skills and professional phone skills that promotes the Floor and Decor “King Customer” ideology
  • Quick thinking and ability to respond to several variables quickly and professionally while minimizing hold times and dead air
  • Good communication, interpersonal and interpretation skills
  • Ability to deal with people in an upbeat motivational manner with a focus on driving positive changes through interaction
  • Ability to effectively meet the changing requirements of the industry, company or department needs

Working Conditions (travel, hours, environment)

  • The noise level in the work environment is typically quiet to moderate

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

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