*Full Time Temporary*
The Sr. Mgr. of Operations for Customer Care (SRCCO) is responsible for designing, coordinating and implementing the strategy of Customer Service and Store Support. This role is critical to laying out F &D’s Care Center’s footprint, consistent with broader strategic goals, and for driving customer & employee experience volume through F & D’s channels. This leader partners with Store Support operations, innovation, and finance in strategic design, business development and implementation for the Care Center, technology and processes. Ensures that F &D’s strategies and processes are embedded in ongoing operations and support the achievement of organizational goals and objectives. Owns equipment/software P&L for Care Center.
MINIMUM ELIGIBILITY REQUIREMENTS:
ESSENTIAL JOB FUNCTIONS:
o Proactively develop and maintain solid business partnerships to ensure success in balancing the department and customer needs with the legal and financial expectations for the organization
WORKING CONDITIONS (TRAVEL & ENVIRONMENT)
NOTE: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
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