Connected Customer Specialist

  • Portland, Oregon, 97217


The Connected Customer Specialist is a key member of the Floor & Decor store operations team. This role supports our customers with their merchandise needs, in addition to supporting the store merchandising standards including store pricing and inventory integrity. This role is responsible for maintaining price changes, SKU labeling, e-commerce inquiries, and processing returned merchandise.

Successful Connected Customer Specialist are:

  • Customer service champions
  • Detail oriented and highly organized
  • Excellent communication and listening skills

Minimum Eligibility Requirements:

  • (1) year of customer service/retail experience
  • High school diploma and/or GED
  • (1) year of computer experience in a work environment

Preferred Qualifications:

  • 1 year of inventory control experience in a retail company

Job Functions:

  • Assist customers with product selection and answer product related questions
  • Partner with management to determine which products need SKUs, price changes and need to be returned
  • Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
  • Review shipping and receiving documents for accuracy
  • Audit reports including inventory control, return of sale, and void reports
  • Monitor incoming and outgoing trucks logs
  • Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
  • Monitor randomly selected receipts for operational accuracy
  • Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
  • Return products to the correct in store location after customer merchandise returns
  • Clean and stock products according to Floor & Decor’s standards
  • Point of contact for e-commerce team members to contact regarding inventory availability in the store
  • Responsible for managing inventory movement within the store

Benefits offered

  • Based on eligibility our associates may opt into benefits coverage
  • 401k options
  • Bonus opportunities at every level

Working Conditions

  • While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
  • Flexible hours to fit around your schedule and schedule of deliveries.
  • Our people are our most important asset and we pride ourselves in teamwork.
  • Diverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.

Physical/Sensory Requirements

  • Ability to lift 25 pounds or more on a consistent basis.
  • Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Store Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

  • Bonus opportunities at every level

  • Career advancement opportunities

  • Relocation opportunities across the country

  • 401k with discretionary company match

  • Employee Stock Purchase Plan

  • Referral Bonus Program

  • Corporate Discount Programs

  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Apply Now

Email me about jobs like this

Not You?

Thank you, please complete your application on the following page.

Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

People Also Viewed

Pro Services Specialist

R025150 Houston Texas United States Houston, Texas, 77065 Retail Individual Contributor
Purpose: Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space.  This position is focused on building relationships with our PRO customers and in turn earnin...

Warehouse Associate

R019212 Bohemia New York United States Bohemia, New York, 11716 Retail Individual Contributor
Purpose: As a warehouse associate at Floor & Decor, you are the backbone of our retail location.  Your key responsibilities will be compiling orders and replenishing and moving merchandise, whether it be on the sales floor or to a customer’s vehic...

Retail Sales Specialist

R022272 Portland Oregon United States Portland, Oregon, 97217 Retail Individual Contributor
Purpose: Floor & Decor’s Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project.  Our Sales Associates contribute to a fast pace, safe environm...

Design Supervisor

R024320 Tacoma Washington United States Tacoma, Washington, 98408 Design Supervisor
Purpose: The Design Supervisor is responsible for the training and development of the design team, and for driving sales for Floor and Decor. Additionally, the Design Supervisor ensures customers have a positive sales experience by receiving excep...

Assistant Department Manager (Installation Materials)

R021471 Tacoma Washington United States Tacoma, Washington, 98408 Retail Supervisor
Purpose This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information. Minimum Eligibility Requ...

Logistics Specialist

R022334 Portland Oregon United States Portland, Oregon, 97217 Connected Customer Individual Contributor
Purpose:  The Logistics Specialist at Floor & Decor is responsible for all the deliveries in the store. This position in an integral member of our operational team and is knowledgeable in all aspects of shipping and receiving.  Qualities we look...