Assistant Department Manager (PRO)

  • Arlington Heights, Illinois, 60004

Purpose

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Minimum Eligibility Requirements

  • 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
  • Excellent communication skills (verbal & written)
  • Ability to multi-task and work in a fast-paced environment

Essential Functions

  • Act and work in a manner that is consistent with company’s core values
  • Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
  • Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail.  The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
  • Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
  • Complete all product specialist certification courses
  • Demonstrate a thorough understanding of merchandise and installation
  • Ensure the overall merchandising, pricing and organization of the department
  • Communicate standard operating procedure direction and changes to all associates in a timely manner
  • Complete the Industrial Truck (forklift) proficiency testing and certification
  • Communicate inventory needs to management
  • Direct and assist the processing of merchandise to the showroom floor
  • Validate all product placement and pricing within the department
  • Greet every customer in a helpful and courteous manner
  • Assist customers with product questions and selections
  • Process customers at check-out using the point of sale (POS) system
  • Process customer refunds and exchanges according to established guidelines
  • Present ‘how-to’ classes to customers
  • Follow established cash, check and charge card acceptance procedures
  • Answer the telephone according to accepted guidelines
  • Stock and tag merchandise displays as required
  • Create price tags and merchandise signs

Working Conditions (travel, hours, environment)

  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles.  The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.  The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

BENEFITS & REWARDS:

  • Bonus opportunities at every level

  • Career advancement opportunities

  • Relocation opportunities across the country

  • 401k with discretionary company match

  • Employee Stock Purchase Plan

  • Referral Bonus Program

  • Corporate Discount Programs

  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Apply Now

Email me about jobs like this

Not You?

Thank you, please complete your application on the following page.

Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

People Also Viewed

Overnight Warehouse Associate

R015132 Arlington Heights Illinois United States Arlington Heights, Illinois, 60004 Retail Individual Contributor
PurposeThe Receiving Associate is responsible for assisting in the warehouse operations of the retail store. In addition, the Receiving Associate is responsible for unloading, auditing, and staging product to recover store inventory.Minimum Eligib...

Merchandise Specialist

R016820 Gurnee Illinois United States Gurnee, Illinois, 60031 Retail Individual Contributor
PurposeThis position will maintain the store merchandising standards and store pricing integrity.  This role is responsible for managing price changes, execution of product SKU labeling and processing returned merchandise.Minimum Eligibility Requi...

Inside Commercial Sales Specialist

R017137 Atlanta Georgia United States Atlanta, Georgia, 30339 Commercial Sales Individual Contributor
PURPOSEThis position is responsible for supporting the Pro Services teams within the stores with large commercial sales purchases. The person in this role will serve as a conduit between the stores, purchasing, logistics and finance teams. In addi...

Regional Commercial Account Manager- Chicago

R017728 Atlanta Georgia United States Atlanta, Georgia, 30339 Pro Services Manager
Purpose:Purpose This position is responsible for outside commercial sales, lead generation, client procurement, and commercial job management as required. This person’s primary role will be outside sales of F&D’s Commercial products to medium ...

Digital Delivery Manager

R017526 Atlanta Georgia United States Atlanta, Georgia, 30339 Ecommerce Manager
Purpose:This position is responsible for enabling the Ecommerce team to perform at their best by leveraging Agile best practices. They will be partnering with product owners and technical teams to facilitate scrum ceremonies, daily standups, groom...

Storage Buy Auditor

R016874 Skokie Illinois United States Skokie, Illinois, 60076 Retail Individual Contributor
PURPOSEThis position is responsible calling storage buy customers and managing the customer storage audit processMINIMUM ELIGIBILITY REQUIREMENTS (1) year of retail sales experience required or an equivalent combination of education and  experienc...