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Assistant Department Manager in DenverColorado.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

 TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company?

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Assistant Department Manager

Northeast | Denver | Colorado | United States | 80238

It’s great being part of a culture where entrepreneurship and team spirit are not just buzzwords.

We are committed to our associates and customers.  This makes our business successful.

If you love working with a great group of people and desire the opportunity to grow, this is the place for you.

Job Description:

Purpose

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Minimum Eligibility Requirements

  • High School Diploma or GED
  • 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
  • Excellent communication skills (verbal & written)
  • Ability to multi-task and work in a fast-paced environment

Essential Functions

  • Act and work in a manner that is consistent with company’s core values
  • Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
  • Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail.  The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
  • Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
  • Complete all product specialist certification courses
  • Demonstrate a thorough understanding of merchandise and installation
  • Ensure the overall merchandising, pricing and organization of the department
  • Communicate standard operating procedure direction and changes to all associates in a timely manner
  • Complete the Industrial Truck (forklift) proficiency testing and certification
  • Communicate inventory needs to management
  • Direct and assist the processing of merchandise to the showroom floor
  • Validate all product placement and pricing within the department
  • Greet every customer in a helpful and courteous manner
  • Assist customers with product questions and selections
  • Process customers at check-out using the point of sale (POS) system
  • Process customer refunds and exchanges according to established guidelines
  • Present ‘how-to’ classes to customers
  • Follow established cash, check and charge card acceptance procedures
  • Answer the telephone according to accepted guidelines
  • Stock and tag merchandise displays as required
  • Create price tags and merchandise signs

Working Conditions (travel, hours, environment)

  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles.  The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.  The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

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WHY WORK FOR US?


Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

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