Director, Design Services Operations

  • Atlanta, Georgia, 30339


As a Design Services/store operations team member, our goal is to simplify the routines for our associates by improving store processes and enabling technology to create a seamless experience.  A benefit of simplifying store processes are improvements to the overall customer experience along their project journey at Floor and Decor.

This position is responsible for enhancing Design processes to improve productivity and efficiency in Design Services. This position will manage Design operational process enhancements with an emphasis on process development and the Design operating model. This position provides input and support by partnering with cross functional departments and others to drive efficiencies, productivity, and process improvements in our stores.  The Director of Design Services Operational Support will report directly to the Vice President of Design Services.

Minimum Eligibility Requirements:

  • Bachelor’s Degree Preferred or 5 to 7 years equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
  • Operational retail experience
  • Process improvement experience
  • Excellent communication skills (verbal and written)
  • Strong analytical and time management skills
  • Able to maintain confidentiality concerning projects and assignments
  • Ability to proactively and independently analyze operational and productivity metrics
  • Ability to handle multiple projects and prioritize those with the highest impact to the company
  • Proven problem-solving and team building skills
  • Excellent organizational skills, delegation and follow-up skills
  • Basic computer skills including MS Word, Excel, and PowerPoint

Essential Job Functions:

  • Promote a culture of creativity
  • Explore new technology solutions
  • Project management – manage new process and tool development
  • People management – manage an individual or team who will manage specific projects
  • Process development and management review operational pilots and listen to the stores to adjust and improve processes prior to all store rollout
  • Remove redundancy from Design process to enhance the customer experience and save labor
  • Partner cross functionally with other departments to be sure that their objectives are represented in new store rollouts
  • This position will listen to field needs and lead change management as required
  • This position will manage the communication and task management strategy through Think Time management

Working Conditions (travel & environment)

  • Limited travel required including air and car travel.
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.


Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.  The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. 

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Benefits & Rewards

  • Bonus opportunities at every level

  • Career advancement opportunities

  • Relocation opportunities across the country

  • 401k with discretionary company match

  • Employee Stock Purchase Plan

  • Referral Bonus Program

  • Corporate Discount Programs

  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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