Ecommerce Operations Manager

  • Atlanta, Georgia, 30339

Purpose:

Do you love technical troubleshooting and problem solving? If, so, this position is for you. This position is part technologist, part QA and all detective. Using your technical knowledge, you will be responsible for investigating and determining the root causes of user reported issues on the website and working with the Ecomm Team to determine the correct course of action for resolution. Additionally, this position will be working with the QA Analyst to propose and implement new and efficient test cases and debugging methods stemming from these issues.

Minimum Eligibility Requirements:

  • Bachelor's Degree in MIS, Computer Science, Business, Communications or related fields OR practical, real life equivalent experience
  • 3+ Website administration, support, or developer experience
  • 1+ years technical support experience
  • Familiarity with common website building languages, frameworks, platforms and libraries (HTML, CSS, SOAP, REST, JavaScript frameworks (Angular, React, JQuery), Bootstrap, etc)
  • Ability to clearly breakdown and communicate complex technical issues to Developers and Stakeholders and Product Owners
  • A love of troubleshooting along with excellent problem-solving skills
  • A strong attention to detail and able to manage multiple projects simultaneously in a fast-paced environment
  • Excellent time management, organizational, and communication skills

Preferred Skills and Experience

  • Must be able to handle issues that arise with minimal oversight or guidelines and work under pressure
  • Understanding and practical experience working with website networking (SSL Certs, DNS Records, CNAMES, A Records, etc.)
  • Experience or familiarity with Demandware/Salesforce Commerce Cloud
  • Experience with website monitoring tools such as Splunk, Dynatrace, etc.

Essential Job Functions:

  • Provide website (including integrations to external systems) validation and troubleshooting of issues as they arise
  • Perform analysis of alerts/errors in logs to determine impact, recommend steps to mitigate impact and work with the Delivery Team to determine best-fit resource for resolution
  • Work with the QA Analyst to develop test cases for identified issues
  • Document findings of all issues
  • Proactive monitoring of the various applications and systems
  • Work with Ecommerce Program Manager and Scrum Master to track issues and their resolutions
  • Become a subject matter expert on the existing website technology stack and the underlying business rules

Working Conditions (travel & environment)

  • Limited travel required including air and car travel
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate

PHYSICAL/SENSORY    REQUIREMENTS

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Benefits & Rewards

  • Bonus opportunities at every level

  • Career advancement opportunities

  • Relocation opportunities across the country

  • 401k with discretionary company match

  • Employee Stock Purchase Plan

  • Referral Bonus Program

  • Corporate Discount Programs

  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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