Design Department Manager

  • Leesburg, Virginia, 20176

Purpose

The Design Department Manager is responsible for the training and development of the Design Assistant Department Manager, Design Consultants, and for driving sales for Floor and Decor. Additionally, the Design Department Manager ensures that customers have a positive sales experience by receiving exceptional customer service through design services.

Minimum Eligibility Requirements

  • Associate or bachelor’s degree in Interior Design preferred
  • Three (3) or more years of interior design experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company and minimum of one (1) year of retail experience preferred
  • Knowledge of hard surface flooring is a plus
  • Excellent customer service skills
  • Proficient in basic mathematical skills
  • Must be self-motivated and able to multi-task in a fast paced environment
  • Ability to identify and resolve problems in a timely manner
  • Willing to work retail hours
  • Excellent verbal, written, and interpersonal skills
  • Basic computer knowledge, including Microsoft Office suite
  • Perform other duties as assigned

Essential Job Functions

  • Greet every customer in a helpful and courteous manner
  • Seeks new customers and supports store walk in needs
  • Sets appointments and meets with customers to determine design needs and formulates a design plan.
  • Sells tile, wood, stone, and accessories products to complete the design plan
    • Demonstrate a thorough understanding of product and installation
  • Complete specialist and certified training
    • Meet and exceed established goals
    • Track and hold Design associates accountable for goals given
    • Conduct consistent performance evaluations with Design associates
    • Participate in Product Line Reviews
    • Schedule Design associates and online appointment availability based on business needs and peak hours
    • Provide direction to Design associates to ensure a highly attentive level of customer service
    • Actively coach Design associates to raise professionalism of design services
    • Train, motivate and develop Design Consultants and Design Assistant Department Manager
  • Complete all product specialist and certified training
  • Responsible for understanding, utilizing, and managing design applications i.e.; SketchUp, proprietary Online Design Appointment Scheduler 
    • Maintain customer contact at a high level and understand relationship selling
    • Maintain consistent communication with store leadership to support company goals and vision
    • Responsible for Design Gallery maintenance and maintaining company visual standards
    • Stay current on design trends and have an understanding of trends in your market

Working Conditions (travel,   environment)

  • Limited travel required including car travel

  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles.  The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.  The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer at its sole discretion.

BENEFITS & REWARDS:

  • Bonus opportunities at every level

  • Career advancement opportunities

  • Relocation opportunities across the country

  • 401k with discretionary company match

  • Employee Stock Purchase Plan

  • Referral Bonus Program

  • Corporate Discount Programs

  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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