Purpose:

This role supports the Supervisor Commercial Credit and works closely with Credit Analysts and other departments within the company to support the development and growth of the company’s Commercial Business Account program. As a high-growth area within the company, the responsibilities of this role will change as needed to best support the Commercial Business Account program. Responsibilities can include, collections, assisting with reporting metrics, development of program materials, the rollout of new programs and contributing to system enhancement initiatives. Additionally the Team Lead will serve as the first escalation point for questions and assistance for the team of Credit Analyst.  As a key element of this role, you will responsible along with other team members, to function as a contact for Pro and Commercial customer relationship building and issue resolution. As such, you will be responsible for building and maintaining strong value-based relationships with our customers, and ultimately ensuring that our customers understand they are a valuable asset to Floor & Decor. The Credit Analyst – Team Lead will work in a centralized unit and will communicate regularly via phone, email and other electronic media.

Minimum Eligibility Requirements:

• Bachelor’s degree in Finance or Business
• 2+ years of experience in the credit and collections process
• Strong analytical skills and the desire to promote program growth and process improvement opportunities
• Strong interpersonal skills and the ability to interact with all levels of the company
• Ability to communicate effectively orally using tact and courtesy
• Proficient with Microsoft Office Suite (Intermediate level in Excel)
• Must be detail oriented and organized
• Ability to multi-task, meet deadlines, and work in a fast-paced environment
• Ability to engage with customers, begin a conversation, build rapport, and handle objections.
• Ability to develop and manage customer and store associate relationships
• Customer service focus with the ability to listen to customer needs and recommend solutions
• Excellent verbal, written, and interpersonal communication skills
• Ability to work effectively in a team environment
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Comfortable receiving ongoing performance feedback and coaching.

Essential Job Functions:

• Create, prepare and update reports by collecting and analyzing information.
• Resolve complaints by investigating issues and composing responses
• Perform billing and reconciliation activities
• Prepare statements and other supporting documentation as necessary to generate prompt customer payments and manage AR portfolio including customer refunds
• Work directly with customers, Pro store associates, store managers, outside credit agencies and Treasury to facilitate credit and billing solutions
• Apply analytical and critical thinking skills to perform variance analysis and advise on action steps in resolving discrepancies
• Gather financial information from customer web-sites, D & B, Credit Risk Monitor and other available tools.
• Assist with training F&D associates including Credit Analysts about the Commercial Business Account program and their features
• Maintain confidentiality of proprietary information
• Provide timely response to all customers inquires
• This person may be responsible for collections, disputes and /or any other job-related duties or special projects as assignee

WORKING CONDITIONS (TRAVEL & ENVIRONMENT):

• Frequent travel required including air and car
• While performing the duties of this job, the employee may occasionally be exposed to a warehouse environment and moving vehicles.  The noise level in the work environment is typically quiet to moderate.

PHYSICAL/SENSORY    REQUIREMENTS

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Benefits & Rewards

• Bonus opportunities at every level

• Career advancement opportunities

• Relocation opportunities across the country

• 401k with discretionary company match

• Employee Stock Purchase Plan

• Referral Bonus Program

• Corporate Discount Programs

• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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Equal Employment Opportunity

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.