Customer Advocate (Remote-Call Center)(Phone)

  • Marietta, Georgia, 30067

**Training class starts (Six weeks): September  13, 2021.**


We are looking for a customer-oriented service advocate associate. As CA you will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The best CAs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer Advocates can put themselves in their customers’ shoes and advocate for them when necessary.

Minimum Eligibility Requirements:

  • High School Diploma or Equivalent required
  • Open availability
  • Experience in multi -tasking (using dual computer monitors, typing and talking) 
  • Successful candidates will have prior customer care, sales or technical experience in a service environment
  • Excellent communications skills when speaking or writing to customers and employees
  • Ability to listen actively and show empathy to customer’s concerns
  • Ability to prioritize work efforts and has strong attention to detail

Essential Job Functions:

  • Contribute to overall positive Customer Experience
  • Clarify customer requirements multiple form of communication (phone/email/chat); probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Prepare complete and accurate work including appropriately notating cases/shipping as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Ability to de-escalate and solve complex problems
  • Offer additional products and/or services
  • Track, document and retrieve information in case management system
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Ability to multi-task, prioritize, and manage time effectively
  • Organized and detailed oriented
  • Excellent verbal, written and interpersonal communication skills.
  • Must be team oriented
  • Problem-solving, collaboration, patience, tech-savviness 
  • A background in a customer service environment

Working Conditions (travel & environment)

  • Limited travel required including air and car travel.
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
  • Work-from-home availability (Prerequisite of a quiet and distraction-free working space, must maintain internet and WiFi access.)
  • (Remote states: AL, AZ, CA, CO, FL, GA, IL, KS, KY, LA, MD, NC, NJ, NV, OH, OK, PA, TN, TX, UT, VA, WI)
  • **Training class starts (Six weeks): September  13, 2021.**


Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Apply Now

Email me about jobs like this

Not You?

Thank you, please complete your application on the following page.

Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

People Also Viewed

Customer Advocate (Customer Service-Remote)

R020144 Marietta Georgia United States Marietta, Georgia, 30067 Customer Care Operations Individual Contributor
**Training class starts (Six weeks): September  13, 2021.**(Remote states: AL, AZ, CA, CO, FL, GA, IL, KS, KY, LA, MD, NC, NJ, NV, OH, OK, PA, TN, TX, UT, VA, WI) Purpose:We are looking for a customer-oriented service advocate associate. As CA you...

Sr. Customer Service Associate/Representative (Remote)

R021125 Marietta Georgia United States Marietta, Georgia, 30067 Customer Care Operations Individual Contributor
Purpose:Under general direction, this position is responsible for supporting total quality methods, processes and procedures for the Care Center. This position will help preserve service excellence through: monitoring and assessing customer intera...

Product Resolution Advocate (Customer- Remote)

R021360 Marietta Georgia United States Marietta, Georgia, 30067 Customer Care Operations Individual Contributor
Purpose:The Product Resolution Advocate assumes responsibility for filtering projects, de-escalating customers, responding to requests, and collaborates on disputes (post-sale, post-installation, post shipping) and executive complaints. Customer-o...

Customer Sales Support (Customer Care-Remote)

R019548 Mariietta Georgia United States Mariietta, Georgia, 30067 Customer Care Operations Individual Contributor
Purpose:This position will be responsible for follow-up, driving sales close rates, qualifying data, and process improvement. Candidate must be a self-start leader with excellent sales and organizational skills. Position will serve as lead role in...

Jr Recruiter

R021174 Atlanta Georgia United States Atlanta, Georgia, 30339 Human Resources Individual Contributor
We are looking for a Jr. Level Recruiter to support our internal roles while helping to shape and mold our TA team and processes. This role will have direct impact on company growth. If you are driven by a fast-moving environment and very adaptabl...

Command Center Associate

R016877 Buford Georgia United States Buford, Georgia, 30519 Retail Individual Contributor
PURPOSEThis position is responsible for greeting customers and managing the customer storage pick-up process.MAJOR RESPONSIBILITIES Meet and greet storage buy customers. Manage the storage buy pick-up process with the company’s car topper program....