Senior Director, Design Services-Field Operations

  • Atlanta, Georgia, 30339


This regional position is responsible for helping to create an exceptional customer shopping experience within our Design Studios and In Home Design business while measuring the effectiveness of these retail strategies on a day-to-day basis. In addition, this person will be focused on building internal relationships and rallying the entire operations department around a common goal.

This position has P&L responsibility and accountability for the operational facets of the company’s stores in a defined region. This team member will work closely with Merchandising, Finance, Marketing, People Services and IT to ensure that all are supporting the Design Studios and In Home Design in a way that maximizes company goals, especially sales and profit, in a manner that aligns with the company’s core values.

This leader will engage, motivate and excite the regional team through his/her demonstrated passion for our employees, our products and our stores. He/she will strive for innovation and process improvements in store operations in a defined region and will create an atmosphere that will underscore the company’s goal to be an employer of choice.

Minimum Eligibility Requirements:

  • High School Diploma or GED (College degree preferred)
  • Five (5) years multi-unit retail management experience and proven ability to direct activities at all levels
  • Demonstrated front-line leadership in retail store operations based on knowledge of company processes, business systems, procedure changes and technology systems
  • Ability to drive activity to achieve measurable results by exhibiting excellent follow up and follow through management skills
  • Demonstrated track record of building winning teams and implementing strategies to grow top and bottom line results
  • Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency
  • Excellent interpersonal and delegation skills
  • Demonstrated proficiency in recruiting, training, sales generation, operations and merchandising
  • Excellent communication and presentation skills
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment
  • Excellent analytical and organizational skills
  • Strong computer skills including Microsoft Office Suite

Essential Job Functions:


  • Provide leadership, direction, guidance and support to store managers in a defined region regarding short- and long-term planning, merchandising, inventory replacement, profitability, sales, company objectives, employee training and customer service
  • Work diligently with the senior management team to ensure continuous innovation and development in every aspect of the business as well as effective day-to-day communications
  • Monitor store operational processes, identifying unique opportunities to monitor performance, improve procedures and create strategic programs within a defined region
  • Ensure consistent standards for store-based initiatives and ensure that company standards are uniformly met and adhered to within a defined region


  • Collaborate with the senior management team to develop store budgets, define new operating process, and help educate leaders on what is scalable within these initiatives
  • Manage fiscal responsibility with regard to P&L to optimize sales and meet financial targets including store payroll and non-payroll expenses in a defined region


  • Ensure stores in a defined region consistently maintain visual merchandising presentation standards and execution of marketing promotions
  • Monitor individual store purchasing processes within a defined region with respect to product mix, market position, presentation, promotion and pricing


  • Regional oversight responsibility for the processes related to store staffing, work schedules, workforce planning and training, floor management and employee performance appraisals

Customer Service

  • Responsible for ensuring all stores are providing excellent customer service to internal and external customers
  • Reinforce Company mission, vision and values by creating customer experience of the highest quality
  • Model the F&D Leadership Values when interacting with associates, and internal and external customers

WORKING CONDITIONS (travel, hours, environment)

  • Frequent travel is required including air and/or car travel
  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles.  The noise level in the work environment is typically quiet to moderate


Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Benefits & Rewards

  • Bonus opportunities at every level

  • Career advancement opportunities

  • Relocation opportunities across the country

  • 401k with discretionary company match

  • Employee Stock Purchase Plan

  • Referral Bonus Program

  • Corporate Discount Programs

  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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