Service Desk Technician

  • Atlanta, Georgia, 30339

Purpose:

This position supports the company with enterprise-wide responsibilities for the IT Service Desk support, network administration support, IT hardware support, and Windows applications support (excluding Escalate products).

Job Responsibilities:

• Assist in the planning and developing of IT teamwork schedule, using applicable scheduling tools

• Ability to identify, learn and gain experience with a specialized IT or business process area

• Subject matter expert in end-user mobile device solutions (i.e. Air Watch) with ability to configure, troubleshoot and lead training

• Responsible for supporting multiple projects which include the ability to create cost models, plan financing and code invoices appropriately

Job Requirements:

• Advanced knowledge of Microsoft Office Suite

• Ability to work effectively and efficiently in a team environment

• Solid knowledge of Cisco Call Manager and Cisco Unity

• Possess intermediate project management skills

• Strong understanding of server backup software and virtual server environments is a plus

• Strong grasp of TCP/IP logic, OSI model, network layering and connectivity challenges

• Excellent communication skills in various environments (virtual and in-person communication)

• Must be able to adapt to an ever-changing technological environment Qualification & Experience:

• BS or BA degree in Computer Science (Relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education)

• 3-5 years of network administration and/or service desk experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company

PHYSICAL/SENSORY    REQUIREMENTS

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Benefits & Rewards

  • Bonus opportunities at every level

  • Career advancement opportunities

  • Relocation opportunities across the country

  • 401k with discretionary company match

  • Employee Stock Purchase Plan

  • Referral Bonus Program

  • Corporate Discount Programs

  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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